The Employee Experience Concierge (EEC) provides hospitality and an exceptional Base Camp experience for all employees, guests and customers at Interface global headquarters. The EEC serves as the primary contact person for employees and visitors for internal-event service requests, event set-up needs, and facility concerns the building.
The EEC partners with the Customer Experience Concierge to ensure the headquarters runs effectively and smoothly at all times. As a member of the Base Camp Experience team, the EEC helps manage the day-to-day needs within Base Camp and escalates issues to the Base Camp Facility Manager, or the Director of Worklife and Workplace Strategy, as needed.
Front Desk and Base Camp Concierge
Greet, host, and provide support and hospitality for customers, clients, visitors, and employees at Interfaces global headquarters facility.
Answer incoming calls to the HQ main line and transfer to employees cell, desk phone, or voice mailbox as needed.
Facilitate all customer and employee requests regarding building and workplace services. Escalate requests to the Base Camp Facilities Manager or Event team as needed.
Assist the sales and customer experience team as needed by providing tours and product presentations to visiting clients, the A&D community, dealers, and students
Internal (Employee) Meeting and Event Coordination and Execution
Organizing WELL certified catering for regular employee and customer meetings using processes to consolidate and reduce daily food waste. Ensure accurate billing to appropriate departments as needed.
Assist with employee and customer event and meeting planning, including customer tours, Board of Director and Senior Office meetings, service projects, fitness opportunities, and social events.
Serve as HQ event staff. Assist in the set-up and break-down of collaboration and meeting spaces as needed.
Assist Interface leaders, employees and customers in reserving conference rooms and A/V set up, when needed.
Employee Enrichment and Community Building
Draft, and distribute regularly, community updates (weekly SWAY) regarding ongoing activities within the HQ. Coordinate content of weekly newsletter with Facilities Manager and Director of Worklife and Workplace Strategy.
Collaborate with Base Camp Facilities Manager and Worklife and Workplace Strategy Director to develop and implement a calendar of employee wellness and enrichment focused activities.
Support the buildings WELL certification and enrich the Base Camp employee experience by coordinating and facilitating the calendar of employee wellness and focused activities
Manage day to day relationship with sundries/refreshments vendors; ensure sufficient healthy options are available for employees on a daily and weekly basis
Serve as a building safety representative, along with the Facilities Manager and Director of Worklife and Workplace Strategy. Schedule and facilitate periodic safety drills.
Welcome new Base Camp employees to the building. Provide any required security badges and parking garage fobs. Provide tour and orientation to the building for new hires
Building Function and Maintenance
Help maintain physical security of building. Escalates issues to facilities management as needed.
Receive packages and deliveries, distribute mail, notify Base Camp employees when packages have been received, prepare postage/labels etc.
Participate in Sales training activities related to product application.
Coordinate with the inventory team to keep samples properly stored in the sample library
Works with Facilities Manager, Customer Experience Concierge, and the Worklife and Workplace Director to create event budgets and manage accounts payable for HQ activities.
Works with Facilities Manager and janitorial service day-porter to ensure all standard housekeeping duties are completed as well as with the coordination and communication of building maintenance activities
Qualifications and Required Skills
At least 1-year experience customer service
Bachelors degree preferred but not required
Excellent interpersonal skills with the ability to engage a diverse group of employees, customers, and vendors in formal and informal settings.
Exceptional planning, organizational, time-management, and calendar-management skills
Impeccable attention to detail and multitasking abilities (multiple priorities and projects)
Critical thinking and problem-solving ability in a fast-paced environment
Excellent written, verbal, and presentation skills (use of Microsoft Office Word, PowerPoint, Excel, and Outlook)
Additional Role Requirements
Occasional early morning arrival (before 8 a.m.) or evening departures (after 5 p.m.) are required to support events in the building
Lifting of office supplies and occasionally furniture is required
Flexibility and adaptability taking on duties that will support building function; willingness to jump in where needed
A service-oriented attitude with an inherent passion for people and customer-service
Intuitive ability to anticipate needs of employees and customers and respond accordingly
Excellent discretion and judgement
We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Individuals with Disabilities
We are a VEVRAA Federal Contractor.
We desire priority referrals of Protected Veterans for job openings at all locations within
the State of _______.
An Equal Opportunity Employer including Veterans and Individuals with Disabilities.