Lending Club San Francisco , CA 94118
Employee Communications Manager
Lending Club (NYSE: LC) opened in 2007 with one simple mission: create a more efficient, transparent and customer-friendly alternative to the traditional banking system that offers creditworthy borrowers lower interest rates and investors better returns. Today, we're the world's largest online credit marketplace, and we're radically changing the way lending operates. We're proud of the recognition we've received, including being named a World Economic Forum Technology Pioneer, a CNBC Disruptor 50, and one of The World's 10 Most Innovative Companies in Finance by Fast Company. We're conveniently located in downtown San Francisco, California.
About the Role:
Lending Club Operations is seeking a Manager, Employee Communications to support our 500+ strong Operations team.
Partnering closely with the Operations Leadership Team to establish and drive a comprehensive communications and engagement strategy for the function
Developing, writing, and producing a wide variety of communications, including business updates, leader emails, manager talking points, Operations stories, and more
Establishing a communications infrastructure within the Operations team, identifying vehicles and methods to keep team members informed and engaged and drive business results
Providing "air traffic control" and review for all communications within Operations, including maintaining a communications calendar and establishing review processes
Planning and developing content for Operations events and all hands meetings
Partnering with Lending Club's Corporate Communications team to provide an Operations perspective on company-wide communications and strategy, and finding ways to share the Operations story throughout the company
Serving as a representative and advocate for the Operations function in companywide initiative planning and rollout
The successful candidate will be comfortable working with all levels of the organization and driven to create and maintain a compelling narrative. He or she will also have a strong strategic focus and a passion for helping teams perform at their best.
5-10 years of experience in a communications role (call center environment a plus)
Strong verbal and written communication skills
Excellent relationship building and influencing skills, ability to earn trust and support in a cross-functional environment
Excellent customer service skills, with the ability to prioritize and handle multiple tasks in a fast-paced work environment
Proven ability to translate complex strategy into easily-understood, inspiring content across multiple voices and formats
Solid thought leadership and good judgment
Proven record of strategic thinking and execution
Ability to work in a fast-paced, dynamic environment with demonstrated flexibility
Strong project management skills
Lending Club is an equal opportunity employer committed to diversity in the workplace. Lending Club promotes a drug-free workplace. You will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.