Employee (Caregiver) Health Call Center RN - * On Call Variable Shift*

Providence Health & Services Spokane , WA 99201

Posted 1 week ago

Employee (Caregiver) Health Call Center RN - On Call Variable Shift

In promoting optimal health and well-being in Providence Saint Joseph Health caregivers, the CHS Call Center RN is responsible for providing clinical caregiver health services, primarily through telephonic and virtual means, and in Caregiver Health Services offices at times. The CHS Center RN ensures compliance with state and federal requirements and PSJH policies and protocols and utilizes the tools provided to ensure accuracy of information and direction to our caregiver and core leader customers. Accountable for timely and effective response, management, resolution, escalation of incoming inquiries, in accordance with established Service Level Agreements (SLAs). Applies critical thinking to resolve complex questions regarding COVID-19, intake of exposures, caregivers reporting symptoms, exclusion from and clearance to return to work, the after-hours management of blood/body fluid exposures, virtual pre-employment health screens, and support annual surveillance activities, as well as other CHS activities as identified and trained to. Mentors and supports new members and/or new processes and initiatives. Participates as an integral team member with CHS colleagues and leaders to deliver high quality occupational and environmental health services. Performs all duties in a manner that promotes Providence Saint Joseph Health mission, values, and philosophy.

Required qualifications:

  • Alaska Registered Nurse License upon hire or

  • Washington Registered Nurse License upon hire or

  • Texas Registered Nurse License upon hire or

  • Oregon Registered Nurse License upon hire or

  • New Mexico Registered Nurse License upon hire or

  • California Registered Nurse License upon hire or

  • Montana Registered Nurse License upon hire

  • National Provider BLS - American Heart Association upon hire

  • 2 years experience as an RN in an acute or post-acute setting

Preferred qualifications:

  • Bachelor's Degree in Nursing
  • 1 year experience in an Employee/Occupational Health setting
  • 6 months experience with computer databases and systems, such as Microsoft Office, Excel, OHM, technologically savvy

WA Puget Sound

Min: $35.31, Max: $57.01

Eastern Washington (Richland, Spokane, Walla Walla)

Min: $31.42, Max: $50.73

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Experience Supervisor (Call Center)

Community Health Association Of Spokane

Posted 1 week ago

VIEW JOBS 1/27/2023 12:00:00 AM 2023-04-27T00:00 <p>AMAZING BENEFITS PACKAGE!</p><ul><li><p>Medical, Dental, &amp; Vision Insurance</p></li><li><p>Paid Time Off (PTO) - up to 6 weeks of PTO per year</p></li><li><p>Childcare Stipend - contribution of $5,000 per year to the employee's dependent care spending account</p></li><li><p>Loan Reimbursement - reimbursement for student loan payments up to $5,250 per year</p></li><li><p>Flexible Work Arrangements - opportunity to work a modified schedule, work part-time, or work from home</p></li><li><p>Retirement Plans - organization matches the employee's contribution, up to 6% of gross wages</p></li><li><p>above benefits dependent upon eligibility criteria</p></li></ul><p>Click here for more detail about the benefits package!</p><p>Pay Range: $25.67 - $37.70 USD hourly.</p><p>Purpose of Job</p><p>Improve the overall health of the communities we serve by providing outstanding customer service at all points of contact continuing to provide resources based on patients' health care needs and providing leadership to the call center team as follows:</p><p>Essential Duties and Responsibilities</p><ul><li><p>Provides excellent customer service as first point of contact for CHAS Health.</p></li><li><p>Trains and supervises call center staff.</p></li><li><p>Coaches and develops staff that encourages teamwork and employee engagement.</p></li><li><p>Performs data compilation, reporting and tracking functions related to call center metrics.</p></li><li><p>Performs many Call Center Representative duties.</p></li><li><p>Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.</p></li></ul><p>Qualifications</p><p>Education/Experience: Bachelor's degree in functional area preferred. Minimum of two years' experience in field required. Prior supervisory experience preferred.</p><p>Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.</p><p>Physical Demands</p><p>While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.</p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><br> Community Health Association Of Spokane Spokane WA

Employee (Caregiver) Health Call Center RN - * On Call Variable Shift*

Providence Health & Services