Employee Benefits Client Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn't act like one.

Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.

Position Title: Client Service Representative

Position Location: Conshohocken, PA

Position Summary: The Client Service Representative is responsible for supporting the retention and growth of an assigned book of business through the delivery of exceptional customer service/member advocacy, claims and inquiry resolution, and benefit education.

WHAT YOU'LL DO:

• Research and resolve inquiries and issues related to benefit claims and billing

• Educate employee membership on their health and benefit products and services

• Document and maintain client information in our agency management system according to established policies and procedures

• Collaborate with your Account Executive team, carrier partners, and vendors to deliver timely and effective customer service and resolutions

• Assist in various client specific and internal compliance projects as needed

WHAT YOU'LL NEED:

• 2+ years of customer service experience in the insurance, human resources, or financial services industry

• Life & Health Insurance Producer license in good standing

• Working knowledge in employee benefit insurance coverages and contracts

• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, PowerPoint, and Outlook.

WHAT WE OFFER:

• Competitive pay based on experience

• Paid Time Off (PTO)

• Generous benefits package: health, dental, vision, 401(k), etc.

• Employee Stock Purchase Plan

• Mental Health Resources

• Continuing Education Opportunities

• Education Assistance Program: Student Loan Repayment Assistance, Tuition Reimbursement, and more!

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.