Employee Benefits Account Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Reporting to Employee Benefits Team Leader, the Account Specialist's primary responsibility includes working with the account management staff to service/support existing clients. The candidate will serve as the primary contact for client HR staff, supporting day-to-day employee service issues. Additional duties include support of the Sales team as required.

Essential Duties and Functions:

• Work in conjunction with client HR teams for all employee issues including but not limited to eligibility, enrollment, terminations and claims.

• Serve as employee claim advocacy and answer benefit questions

• Assist with preparing client presentations

• Conducting open enrollment meetings when required

• Assist in new client setup and implementation

• Provide vendor management support for clients

• Assist Sales staff in meeting preparation and follow-up

• Perform other job duties as assigned.

Competencies:

• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.

• Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.

• Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.

• Thinks Strategically - the individual identifies and analyzes business problems and opportunities aligned with key success factors for the organization. They are forward thinking, creating and sharing a vision with the team. Developing goals that allow everyone know how their actions help us move towards our goals.

• Makes Effective Decisions - the individual generates alternatives and selects effective solutions and courses of action in a timely manner.

• Demonstrates Flexibility - the individual anticipates and achieves success during rapidly changing conditions and adapts as necessary.

• Delivers Results - the individual executes work so that results are achieved or exceeded.

• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. Reasonable accommodations may be made to enable qualified

individuals with disabilities to perform the essential functions.

Required Qualifications:

• A minimum of 2 years of experience in employee benefits; as a consultant, carrier claims/account manager or in human resources

• Candidate must have excellent organizational skills, an ability to multitask and flexibility to handle a fast-paced environment

• Provide support and possibly lead portions of group presentations

• Experience with benefit administration platforms, HRIS, eligibility & claims advocacy

• Candidate must be proficient in MS Excel, Word, Outlook and PowerPoint

• Exceptional telephone demeanor

• Must be experienced in using the internet and utilizing online systems

• Excellent writing and oral communication skills are required

Preferred Qualifications:

• Licensed L & H Insurance Brokers License or willing to obtain a license in 6-12 months of hire date

• Associate's or Bachelor's in a business or financial-related discipline

Physical Requirements:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone on a constant basis 7-8 hours per day.

• Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day.

• Vision sufficient for use of a computer monitor.

• Ability to sit at a desk on a constant basis 7-8 hours per day.

This role will have an annual salary of $50-60k to be paid on an hourly basis.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.