Employee Benefits Account Manager

Employee Benefits Account Manager Tower Street Insurance is a highly reputable and fast-growing agency seeking a high-achieving, detail-oriented Employee Benefits Insurance Assistant Account Manager to join our Agency, based in Dallas, Texas. If you are an individual who understands the importance of customer service, being a team player, and having extensive insurance knowledge; as well as value the ability to work for a growing organization, we are interested in speaking with you about being a part of our team.

Essential Functions: Build, expand, and solidify relationships with clients. Responsible for the timely, day-to-day support for assigned accounts, including delivery of policy documents, and response to client inquiries.

Correspond and maintain contact with carriers, and customers and coordinate with the appropriate account representatives, regarding client servicing. Resolve policy coverage, billing, membership, and claims issues Build groups and plans in Employee Navigator Process enrollments and terminations Implement and update the COBRA Administrator Follow the agency’s workflows and standards Continue growth of insurance knowledge and stay informed of changes in the insurance industry Special projects and other duties as assigned Required Skills: Ability to obtain a thorough understanding of group employee benefits underwriting and coverage and interpret abstract data Intermediate PC skills, with the ability to effectively utilize the agency's management systems Ability to work within a fast-paced, changing priority environment Self-motivated, with the initiative to prioritize and be self-directed Regular and punctual attendance is required for designated office days Ability to communicate effectively, both verbally, and in writing Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality Qualifications:

A minimum of 7 years as an Employee Benefit Lines Account Manager with an Insurance Brokerage Firm. Applied Epic Agency Management System and Employee Navigator experience a plus Proficiency in MS Office Suite, particularly Word, Excel, and Outlook High School Graduate (College degree – preferred or related work experience) Must hold a Health and Life Insurance License or be willing to obtain one within an agreed-upon timeframe. Attention to Detail and Organizational Skills Strong Customer Service and Interpersonal Skills Time Management Skills along with the ability to work in a team environment Excellent Written and Verbal Communication Company Benefits A company with a Strong Brand and Positive Culture Competitive Pay (salary and semi-annual bonus potential) Company paid health premiums Paid Holidays 401K plan with a discretionary company match Flexible PTO Hybrid work opportunities Training CE classes on and off-site