Hub International Charleston , SC 29402
Posted 3 weeks ago
ABOUT HUB INTERNATIONAL:
HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package
SUMMARY:
HUB International's Employee Benefits Account Manager (EBAM) is the first level and primary customer facing service interface for our customers. The position requires a high degree of customer service, problem solving, and communications skills and works under the direction and supervision of the Employee Benefits Service Manager (EBSM). This position is part of the Service organization and supports HUB's clients and their employees, by resolving all service matters. The EBAM also acts as HUB's liaison with the insurance carriers for all matters relating to the servicing and maintenance of HUB's client base.
Typical functions for this role include but are not limited to processing and answering customer requests for services and complaints, ensuring prompt resolution of problems, managing service response escalations both internally and from the various insurance carriers for employer/client health plans, and capturing all service-related activities in the BenefitPoint agency management software.
The primary goal for the EBAM role is to support the Service operations and effectively service and maintain HUB's client relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS:
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
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Hub International