Employee Benefits Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Insurance has an exciting opportunity available for an Employee Benefits Account Manager to join our Carmel, Indiana team!

This position serves as the primary service contact for the client and acts as the liaison with the carriers and vendors. This position is primarily responsible for open enrollment coordination and day to day servicing. Works closely with account team to ensure client expectations are met while abiding to the service model.

WHAT YOU'LL DO:

• Responsible for the day-to-day account management of an assigned book of business, including but not limited to responding to coverage questions; researching and resolving claims issues, enrollment, and ID cards problems; processing policies and changes; providing coverage comparisons, premium breakdowns and claims runs; etc.

• Build courteous and successful relationships with clients, vendors, and carriers to improve client retention.

• Establish, cultivate, and manage customer relations with client membership.

• Educate clients' members on benefits programs, legislation, and regulatory requirements.

• Provide documentation and guidance to client employees regarding group medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics.

• Assist in the renewal process for health and life lines of coverage for all assigned clients including ordering claims history, obtaining updated information (census data, carrier invoice, etc.)

• Assist in the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements.

• Document renewal, sales, and insurance operations compliance documents into the sales management database.

• Visit clients to address service issues, or present benefits material to employees during Open Enrollment meetings, as needed.

• Assist in growing the assigned book of business through account rounding and referrals.

• Support marketing and sales teams as needed.

• Follow agency guidelines, policies and procedures.

• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.

• Promote a commitment to achieve or exceed internal and external performance standards.

• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.

WHAT YOU'LL NEED:

REQUIRED

• Insurance Producer license in good standing (Life, Health and Accident, and other authorities in states needed to service the assigned book of business). Required within 90 days of hire.

• Knowledge of employee benefit insurance coverages and contracts.

• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher. Able to create, edit, and merge letters, spreadsheets, labels, etc.

• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

• 2+ years' experience in the insurance industry, human resources or a related field.

• College Degree in a business-related field. (Preferred)

WHAT WE OFFER:

• Excellent growth and advancement opportunities

• Competitive pay based on experience.

• Paid Time Off

• Generous Benefits Package: Health Insurance, Dental Insurance, Vision Insurance, Short & Long-Term Insurance, Group Life Insurance, Company Matched 401(k), Tuition Reimbursement, Paid Holidays with 2 Floating Holidays

• Employee Stock Purchase Plan

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We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.