Employee Assistance Program (Eap) Clinical Counsel

Aetna Inc. Thousand Oaks , CA 91360

Posted 2 months ago

Job Description:

Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care.

Anywhere in CALIFORNIA.

Monday-Friday 9am to 6pm pacific time zone.

1 summer and 1 winter holiday.

No nights and no weekends!

#LI-TS1

Fundamental Components

Member Support:

  • Consultation

  • Provides telephone triage, crisis intervention and related services.- Assesses member's immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.- Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.- Determines appropriate intervention, action steps in dealing with member's situational concerns including members in crisis. Counseling:

  • Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and worklife concerns.

  • Can consist of individual, joint or family sessions,

  • Can be stand alone or on-going sessions

  • Provides clinical services utilizing a variety of advanced clinical assessments, therapeutic interventions and/or models, which supports the level of care and engagement of members and are in alignment with the member's theory of change.- Uses appropriate and acceptable judgment, clinical theories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, or biopsychosocial functioning of members.- Provides intensive case management and consultation for clinical risk cases and management referrals. Informational Services:

  • Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assists members with linkage to resources to aid in the alleviation of stressors Team member support:

  • Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members- Interacts with internal and external providers as appropriate to discuss clinical questions and concerns regarding specific cases- Provides consultation to supervisors and other account representatives in order to facilitate appropriate EAP response to employees with performance, attendance, safety, and fitness for duty, critical incidents and other work related problems Compliance with Policies and Regulatory Standards:

  • Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.- Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.- Maintains current licensure in good standing, seek professional development and meet all licensure requirements

Background Experience

Demonstrated ability to establish and maintain a high level of customer trust and confidence.

Experience working with diverse populations

Familiarity with brief therapy models and Motivational Interviewing

Experience in handling mental health and psychiatric care, family situations, relationship concerns.

1 year of EAP, Behavioral Health or Social Services experience

Crisis intervention skills preferred

Experience in facilitating patient/client positive behavioral change

Call Center experience.

Strong computer and literacy skills

Bilingual Spanish, Tagalog or other preferred

LICENSE

Maintain current licensure in good standing, meet licensure requirements within state of California guidelines and seek professional development

Current valid professional licensure to practice pre state of California regs in one or more: LPC, LMFT, LCSW, LMSW or equivalent

EDUCATION

Masters degree in counseling profession required

Additional Job Information

Effective communication, telephonic and organization skills. Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word. Ability to effectively participate in a multi-disciplinary team including internal and external participants. Proficiency in multi-tasking and utilizing a multi-line phone system. Familiarity with basic terminology and concepts used in employee assistance/human services programs.

Education

Master's degree

Percent of Travel Required

0 - 10%

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Global Clinical Program Mgt Sr Manager (Clinical Trial Management)

Amgen Inc.

Posted 3 weeks ago

VIEW JOBS 11/6/2020 12:00:00 AM 2021-02-04T00:00 The Senior Manager supports the Global Clinical Program Management Director (Clinical Trials) in the planning and execution of all studies for the program (accountable for all studies in the program if no director level present). Responsibilities: * Operational strategy and planning, program/study risk assessment and mitigation, and overall execution of clinical trials on time and within budget * Provide clinical operations leadership and expertise on the Evidence Generation Team and in development of the Evidence Generation Plan providing input into product global and regional evidence generation plans (product level) * Maintain global business relationships cross-functionally and communicating program strategy and results of clinical trial programs to senior management and key partners * Functional oversight of Global and Regional Clinical Trial Managers and collaboration with People and Resources Manager on performance management * Initiate and support conduct of Country Operational Landscape Assessments and Targeted Local Feasibility in partnership with cross functional roles * Development and oversight of clinical program budgets including change control in collaboration with Therapeutic Area and Finance * Provide operational expertise throughout protocol design sessions coordinating cross functional input on a continuous basis * Support / accountable for study global enrollment and accurate global recruitment forecasting, and implement and measure the success of subject recruitment and retention strategies * Identify outsourcing requirements at a study / program level and supervise the identification, set-up, and management of CROs and vendors; may represent GCPM at Vendor Operational Management Teams; contribute to capability assessments for new vendors and participate in vendor qualification assessments * Support and lead all aspects of internal audit, inspection activities, contribute to CAPAs globally and lead planning for regulatory agency inspection readiness activities (e.g. TMF review) * Represent the function by contributing and / or leading initiatives for the continuous improvement of clinical trial planning and delivery; Contribute to development and maintenance of policies, SOPs and associated documents * Facilitate sharing of standard methodologies and product knowledge within the function Basic Qualifications: * Doctorate Degree OR * Master's Degree and 2 years of Clinical experience OR * Bachelor's Degree and 4 years of Clinical experience OR * Associate's degree and 10 years of Clinical experience OR * High school diploma / GED and 12 years of Clinical experience Preferred Qualifications: * Master's degree in life science, computer science, business administration or related field * 7+ years work experience in Global Clinical Trials Management * 3+ years project management and planning experience * Experience in oversight of outside vendors (CRO's, central labs, imaging vendors, etc.) OPEN TO US ONLY Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do. Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and demonstrates its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients globally and is developing a pipeline of medicines with breakaway potential. Work alongside the best. Be part of our highly talented, hard-working teams. Their spirit is what fuels our success. Join Us If you're seeking a career where you can truly make a difference in the lives of others, where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen! Amgen provides a comprehensive Total Rewards Program crafted to improve the long term financial, physical, and overall well-being of our staff and their families. We offer competitive compensation, long term incentive opportunities, generous paid time off, 401k, medical, dental and vision just to name a few. As an organization dedicated to improving the quality of life for people around the world, Amgen champions an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Join Us If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Amgen Inc. Thousand Oaks CA

Employee Assistance Program (Eap) Clinical Counsel

Aetna Inc.