Employee Assistance Program Counselor

This is a hybrid role with 3 onsite days at Brigham and Women's Hospital and 2 remote days.

This position supports the Mass General Brigham Employee Assistance Program's (EAP) mission to empower employees to solve life problems and promote work satisfaction and well-being through consultation, support, and education.

The Employee Assistance Program Counselor supports the mission of the EAP and provides employee assistance services to staff, employees, and their immediate family across Mass General Brigham, and to the employees of all affiliated client companies that have arranged for EAP services. These services include clinical assessment, short-term counseling and referral, establishment of community linkages and a provider network, case monitoring and follow-up. This position requires the ability to work independently with supervision. An EAP Counselor is expected to participate in EAP projects and committees as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides confidential EAP services to staff, employees and their household members including the following: behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up.

• Serves as liaison, with client's permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed.

• Provides mental health and substance disorder assessments.

• Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical and quality services.

• Provides crisis intervention for individual employees in response to traumatic incidents as needed.

• Maintains timely case documentation in confidential files with data accessible for EAP utilization reporting and program evaluation

• Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.

• Consults with MGB-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.

• Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.

• Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.

• Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees' well-being in the workplace.

• Contributes to the support of the program's overall goals and objectives through participation in meetings and activities.

• Adheres to federal, state, and professional laws and regulations regarding all the above matters.

• Participates in professional EAP organizations, and in-service and other training.

QUALIFICATIONS:

• Minimum of a master's degree in social work, counseling psychology or related clinical human service discipline or a registered nurse with psychiatric experience.

• License required.

• Training and clinical experience in chemical dependency preferred.

• Attainment and maintenance of Certified Employee Assistance Professional (CEAP) if candidate does not already have it.

• Bilingual - Spanish/English fluency preferred (speaking, reading and writing), but not required

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

This position requires knowledge of and ability to work with the diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization. EAP Counselors must also have working knowledge of and the ability to intervene in a broad range of clinical problems such as family, interpersonal, parent-child, substance abuse, and suicide/homicide risk.

Knowledge and experience with:

• Ability to work with diverse groups of people

• Crisis intervention

• Clinical assessment including alcohol/drug assessment and intervention

• Brief counseling

• Motivational interviewing

• Assessment and Referral

• Client follow-up

• Clinical measurement tools (i.e. PHQ) preferred

Additional skills:

• Excellent verbal and written communication; able to relate effectively with management, professional staff, union/non-union personnel at all levels

• Good organizational and time management

• Computer proficiency including Microsoft Office.

WORKING CONDITIONS:

Employee will work in a hybrid setting (3 days/week onsite and 2 days/week remote) when seeing clients. Services are provided in multiple locations (i.e. training seminars and workgroup interventions may be done at the work-site but may occur via Zoom).