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Employee And Labor Relations Manager (Wms02)

Expired Job

State Of Washington Olympia , WA 98513

Posted 3 months ago


Who we are:

Department of Enterprise Services exists in a competitive marketplace and we understand that people, customers and team members are crucial to our success in that marketplace. We strive to understand what our customers need to be fully satisfied. We hire and cultivate team members who listen to customers and create the products they need. In addition, we recognize that our teams need sufficient resources to deliver great customer value. As a result, we are passionately focused on three big things:

  • Customer Satisfaction;

  • Team Member Satisfaction; and

  • Financial Health

We call these the "Big Three"; we measure our success and continually work to improve our performance based on these measures. We want to ensure both existing and incoming team members see themselves in our big three, as well as our six key values beginning with deep respect for people.

Who you are:

Our organizational big three: customer satisfaction, team satisfaction and financial health, these speak to you because they are as human-centered as you are. You are passionate about supporting, enhancing, and coaching an engaged Human Resource (HR) Business Partner team driven to create satisfied customers. You are a steward of our DES culture and an agent of change that is able to influence others. You're someone who knows when to step back and gauge the big picture, thinking two seats up and able to step into a tactical role to get the job done. You are recognized for bringing HR expertise to the table; listening to customers and team members to continuously improve services. You facilitate problem solving with team members, helping us stay focused on our goals.

Here's the best part, in the midst of all the opportunities and challenges you will face, you'll get to work with supportive team members who genuinely care for each other and are committed to our agency goals of customer and team member satisfaction and financial health. Our division also supports flexible scheduling and mobile work, we are human centered and understand the importance of work-life balance.

What you add to our team:

  • Daily behaviors consistent with our DES values, public service mission and human-centered approach to how we work. You can tell us what it means to be a human-centered leader because it's who you are and what you do. You are driven, personally, to understand customer needs and engage team members to meet those needs.

  • Developing and supporting the HR Business Partner team, and the HR and Safety team as a whole, to continue to grow in our role as a strategic business presence for DES and our 30 small agencies, boards, and commissions. You bring HR expertise, political savvy, and a keen understanding of what our customers need from a strategic HR and Safety office. You embrace innovation, design thinking, and organizational evolution.

  • Balanced approach to leading the HR Business Partner team, you seamlessly navigate between team and customer expectations, business deliverables, and future strategies. You are an HR leader first. You see your team's performance as an agency-wide force in creating customer satisfaction, team satisfaction and financial health.

Who we are looking for:

We are looking for a leader to guide and grow our professional level HR Business Partner team of five (5) HR Business Partners and three (3) Human Resource Management System (HRMS) Specialist. You have the HR expertise and background to support our customers in an HR Business Partner role and you are forward thinking in that you are able to help plan our future. You are innovative and creative; developing and guiding the future direction of your team and the HR and Safety team alongside your peers. You are able to grasp the relationship between our HR and Safety division environment and our agency lines of business, assisting in identifying opportunities for growth and improvement for your team.

What you will be doing:

You will be committed to our satisfaction goals and motivated to continue the work of developing a team of strategic HR Business Partners. You will be a cultural change agent, charged with influencing, coaching and mentoring a dynamic team. Your passion for continuous improvement means we'll never get comfortable with status quo. In this role you'll be responsible for actively listening to understand our customers' needs, and working with HR leadership to translate that insight back to our team, and helping facilitate process improvement with the team.

You will mentor the team you lead, modeling what it means to be a strategic HR Business Partner, and inspiring the team to grow through coaching and gently pushing the comfort zones. You will be developing a high-functioning team and assessing skill gaps to assist with growth and development. You will be a motivational, critical decision maker, and strong mentor and supervisor for your team. You will be guiding the team with the vision and strategy to get them moving forward together and inclusively thinking about where we want to go, refining processes, using innovation and strategic development.

You will be working on team that values diversity, equality, and inclusion and is helping the agency strengthen its role in being an inclusive and human centered employer. You will be around so many extraordinary people with great ideas that add value to your job and you will make a difference. Your ideas and work truly matter, to the team, to our customers and in helping make a difference in local government.

If this sounds like the place and job for you, please apply today!


As part of both the HR leadership team and the leader for the HR Business Partners, your knowledge, guidance, coaching, and commitment to customer and team satisfaction is critical. In this role we need:

Leadership Ability:

  • Doesn't shy away from the "hard stuff" requires courage and fortitude;

  • Navigates our customers and the team through complex and changing environments - engages staff to seek creative solutions and drive change empathetically attends to the human side of change;

  • Experiments, takes risks, and encourages others to do so provides a safe and trusting environment;

  • Understands the political environment - can suspend personal position and helps the organization stay appropriately anchored to mission and values in the face of external volatility, complexity and ambiguity;

  • Cultivates an environment of engagement, respect, active listening, trust, and collaboration;

  • Coaching through purposeful instruction, challenging counsel so that people solve problems, think critically, and seize opportunities assists with learning from mistakes;

  • Giving early and frequent feedback to cultivate individual growth and encourage strong performance, provides sincere, day-to-day appreciation and recognition.

Technical skills:

  • Uses an understanding of the DES environment and business lines to develop and implement a strategic direction for the team and the team's formal and informal processes and systems;

  • Project management and change management skill set;

  • Excellent written, verbal, and presentation skills, as well as the ability to quickly identify key messages. Demonstrates a fluency in the business language of senior leaders;

  • Proficient in the use of Microsoft Office Suite products such as Outlook, Word, Excel, PowerPoint, Project, and Visio.

Business Acumen:

  • Provides expert level HR consultation and support to our customers and team members;

  • Applies knowledge of the DES business operations, functions, products, and services to help guide both strategic partnerships and customer satisfaction;

  • Deep understanding of the employer and union relationship;

  • Highly skilled negotiator;

  • Engages others to pursue continuous improvement and break new ground;

  • Understanding current and future HR challenges for DES, work with your team to identify HR needs and opportunities;

  • Continuously assess and align team resources to evolving business needs;

  • Support your team's knowledge and ability to collect and incorporate data into decision making and consultation;

  • Engage other business leaders in strategic analysis and planning for HR.



  • Bachelor's degree with a concentration in Business Administration, Labor Relations, Human Resource Management, Psychology or a related field. Year for year of related professional HR experience can substitute for the degree.


  • Five (5) years progressive, responsible experience in Human Resources that includes:

  • Employee/Labor Relations: interpreting and administrating collective bargaining agreements, participating in contract negotiations and extensive knowledge of federal and state laws, rules and/or regulations affecting human resources administration.

  • Demonstrated experience conducting workplace investigations, partnering and coaching managers in managing employee performance issues, and resolving conflicts in the workplace.

  • Experience performing professional-level human resources duties, consulting at all levels within an organization, as an expert in the HR field.


  • Two years leadership experience you may not have "leader, manager, or supervisor" in your title, but this is different than supervisory experience. It is focused on leading teams where you may not have had positional authority but engaged and inspired a team to reach a common objective.

The most successful applicants will also have:

  • Experience working with represented employees, collaborating with labor reps through grievances, unfair labor practices, demand to bargain, PERC hearings, etc.

  • Strong critical thinking skills with the ability to analyze the present situation, identify root cause, and brainstorm creative and effective solutions.

  • Strong interpersonal skills to be able to have candid but respectful conversations with employees, managers, and executives giving consultation about subjects they may not like the answer to but will understand and respect the source of the advice.

  • Commitment to the division's mission of satisfied loyal customers and team members as the foundation for why and how the work is done.


  • Experience with lean facilitation and problem solving.
  • SPHR, PHR, Master's degree or other specialized education in the HR field.

Supplemental Information

You must attach the following documents in order to be considered for this position, failure to do so will result in you not being considered for the position:

  • A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position AND if you do not hold the title and authority of a manager or supervisor and it is not obvious in your resume how you meet the two years of leadership experience, tells us how you meet this qualification;

  • Current resume, detailing experience, and education; and

  • A list of at least three (3) professional references with current telephone numbers.

By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity diversity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

Persons with a disability who need assistance with their application or need this announcement in an alternative format, may call (360) 664-1960 or toll free (877) 664-1960. TTY users should first call 711 to access the Washington Relay Service.

Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.


Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, or other verification of military service. Please blackout any personally identifiable data such as social security numbers.

Applicants claiming veteran's preference points must attach the documentation with each on-line application. If you do not provide appropriate documentation to qualify for these preference points, the points will not be awarded.

For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

We thank you and are grateful for your service

Should you have any questions regarding this position or the online application, contact Laurie Pate at (360) 407-8430 or

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Employee And Labor Relations Manager (Wms02)

Expired Job

State Of Washington