The Employee Advocate provides an exceptional user experience to our clients' employees. As part of the team, you will find innovative solutions for any issues related to employee benefits and retirement planning, as well as provide education on health benefits and perks programs to client employees.
What You Get To Do
Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
Act as a resource and advocate for client employees with claims management cases
Assist employees with navigation of Sequoia's three client web portals and mobile app
Prepare quarterly reports and attend review meetings with clients
Help build out knowledge center and FAQs
Participate in process improvement activities as needed
At least 1 year of direct experience in a client service environment
Passion for delivering exceptional client service
Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
Ability to navigate through various web tools and phone to communicate instructions effectively
Must be a listener and a good problem solver
Strong verbal and written communication skills
Ability to perform research to solve issues
Human resources/benefits and Salesforce experience preferred
Bachelor's degree required
Sequoia's Culture Our most important asset:
Passion for service
Caring for others
Focused on relationship building
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.