Employee Advocate

Sequoia Benefits San Mateo , CA 94401

Posted 2 months ago

The Employee Advocate provides an exceptional user experience to our clients' employees. As part of the team, you will find innovative solutions for any issues related to employee benefits and retirement planning, as well as provide education on health benefits and perks programs to client employees.

What You Get To Do

  • Manage benefit service lines for multiple client accounts and resolve employee questions efficiently

  • Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.

  • Act as a resource and advocate for client employees with claims management cases

  • Assist employees with navigation of Sequoia's three client web portals and mobile app

  • Prepare quarterly reports and attend review meetings with clients

  • Help build out knowledge center and FAQs

  • Participate in process improvement activities as needed

Qualifications

  • At least one year of direct experience in a client service environment and a passion for delivering exceptional client service; BS/BA required

  • Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries

  • Ability to navigate through various web tools and phone to communicate instructions effectively

  • Must be a patient listener and a good problem solver

  • Strong verbal and written communication skills

  • Ability to perform research to solve issues

  • Human resources/benefits and Salesforce experience preferred

Sequoia's Culture Our most important asset:

  • Integrity

  • Passion for service

  • Innovative

  • Growth oriented

  • Caring for others

  • Promise-centric

  • Focused on relationship building

Compensation & Benefits

Sequoia provides competitive compensation including base salary, performance based bonus programs, and comprehensive benefits package including 401(k) matching.


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Employee Advocate

Sequoia Benefits