As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential.
Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done:
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Summary/Overview Statement:
Exceptional management of patient identity data integrity in the NextM Enterprise Master Patient Index (EMPI) and the Epic Master Patient Index (Epic MPI) is foundational to the linking of patient records within the Partners HealthCare System (PHS) network. The PHS EMPI and Epic databases contain over 11 million patient records and serve as the underpinning of care delivery, data exchange, analytics, and critical business and clinical processes for PHS.
Under the direction of the EMPI Operations Manager, the EMPI Operations Data Analyst I works with PHS entities and affiliates on complex integration and data synchronization projects. The primary responsibility is to provide analytical and operational support in the management and development of the EMPI and the Epic MPI and the synchronization between databases. The Data Analyst I is responsible for maintaining patient identity integrity by using his/her analytical and investigational skills and multiple tools and systems to piece together the patient identity story and independently determine, coordinate, and execute action needed to remediate identity discrepancies.
Principal Duties and Responsibilities:
Participates in developing integration plans for the incorporation of new entities into the EMPI and Epic MPI databases, including but not limited to Partners HealthCare Systems entities, affiliates, High Performance Medicine, and Share Care models.
Communicates with end users from an operational perspective to identify business needs and operational processes to develop strategies and solutions in line with PHS IS and HIS standards and strategic direction.
Uses exceptional problem solving and investigational skills to identify patient identity discrepancies, and determine, coordinate, and execute appropriate steps to remediate the discrepancies.
Shares knowledge of new or developing issues with EMPI management and operations team members for problem solving and process development activities.
Maintains the accuracy, reliability, and integrity of the EMPI and Epic MPI databases to ensure patient safety for all clinical systems dependent on this data. Ensures compliance with established PHS policies and
procedures related to patient identifier formatting in order to decrease the creation of duplicate medical
records across the enterprise.
Works with over 300 participating sites to ensure the data is accurate and updated by reviewing standard
department reports on a daily basis as outlined in the EMPI department policies and procedure manual and
provide appropriate and timely follow up among all sites utilizing the EMPI and Epic MPI.
Supports external integration and query processes e.g., Dynamic Patient Matching and Epic Care Everywhere.
Ensures accurate and judicious movement and uncoupling of electronic health information on multiple
patients maintained in the various clinical applications, confirming such moves with senior team members.
Exactitude is mandatory, since there is a high patient safety risk associated with transfer of patient health
Coordinates and/or participates in chart correction activities as appropriate.
Plans, prioritizes and manages daily workflow to ensure completion of EMPI operational functions and daily
responsibilities to support the various site requirements as documented within Service Level Agreements
Working with senior team members, develops a working knowledge of all departmental policies and
procedures as well as all aspects of the functionality of the NextM User Interface (UI) and the Epic MPI
application used by the EMPI department.
Understands the effect of departmental operations on PHS entities, affiliates and community practices within
an integrated delivery network. Attains a general knowledge of all entity-level information systems (i.e.,
registration systems, master patient indexes, emergency registration practices, clinical results, electronic
health record, etc).
Analyzes and identifies root cause of data discrepancies, bringing them to attention of senior team members
and works together to determine the next step in resolving the problem and/or issues.
Participates with internal developmental groups, PeC and/or vendors to ensure smooth and coordinated
implementation of new products as well as enhancements to existing product lines.
Functions as an individual contributor and as a team player within the PHS IS groups, PHS entities, affiliates
and the community practices, fostering a positive team approach.
Interacts positively and effectively within the EMPI Operational Team, the EMPI Technical Team, and the PeC
Participates in system testing and implementation, including identifying post implementation limitations.
Identifies data discrepancies and denotes functional improvements with various PMS systems informing
senior team member(s) of findings. Works with senior team member(s) on next steps.
Reports work progress to upper management on a daily basis, denoting issues and/or problems in a timely
Advocates patient rights to confidentiality through interaction with PHS entities, affiliates, community
practices and the public
Encourages positive interactions and maintain a high level of customer satisfaction. Maintains open
communications via e-mails and phone calls and in person discussions with all customers. Provide quality
customer service and serve as an exemplary representative of PHS Information Systems/HIS. On-going
communication, feedback, and follow-through with customers and peers is essential
Compiles statistical data on a weekly and/or monthly basis for all entities participating in the EMPI and Epic
MPI and identify trends and/or issues pertinent to the operations and integrity of the EMPI and Epic MPI
Performs other duties as assigned by management
Uses the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how
we get our work done:
Patients, Affordability, Accountability & Service Commitment, Decisiveness,
Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect,
Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Associates degree in Health Information Management, Health Information Technology, Computer Science,
Health Care Administration, Human Services Administration, business or related field required. Bachelor's
1 years related experience in a Health Care setting preferred
Basic medical terminology preferred.
Strong analytical and problem-solving
Highly effective interpersonal and communication skills (written and verbal)
Effectively collaborates with people from all organizational levels, building consensus through negotiation
Understands the work environment and competing priorities in conjunction with developing/meeting
Strong PC skills required, knowledge of PC applications, e.g., Microsoft Office Suite, Microsoft PowerPoint;
experience with Epic or other electronic health record or practice management systems preferred.
Flexible, versatile, adaptable and facilitates work within a complex, multi-site environment
Standard Office Environment
Participation in evening and weekend on-call rotation schedule is required.
Partners Healthcare System