Emergency Telecommunications Officer 1 (911 Dispatcher)

Metropolitan Government Of Nashville & Davidson County Nashville , TN 37201

Posted 2 months ago

Position Description

At the Department of Emergency Communications (DEC), which serves Nashville and Davidson County, every shift offers an opportunity to make a difference, even a chance to save a life. The mission of the DEC is to serve as the vital link between citizens and the emergency responders of Nashville and Davidson County by providing emergency and non-emergency services in a prompt, courteous, and efficient manner. The DEC's dedicated employees are typically the initial emergency contact in Metro Nashville, providing life-saving assistance over the phone while dispatchingEMS, Fireor Police first responders to an emergency. The DEC provides this public service 24 hours a day, seven days a week, and 365 days a year.

This position alsorequires a high level of responsibility, flexibility, attention to detail, ability to work under pressure, and maintain privacy and confidentiality. We offer a competitive salary, comprehensive benefits for you and your family, and opportunity for advancement.


$44,942.99annual salary after 6 (six) months (Emergency Telecommunications Officer 2)

$47,597.12 annual salary after a 1 (one) year as an Emergency Telecommunications Officer 2 to (Emergency Telecommunications Officer 3)


10 vacation days per year (increasing after 5 years of service)

3 personal days per year

1 sick day per month

12 paid holidays per year



Life Insurance

Service Pension

Medical Disability

Attention: This is a continuous recruitment to develop an applicant pool for future openings. We are currently accepting applications, recruiting for an Emergency Telecommunications Officer 1 (911 Dispatcher) Training class.

Typical Duties

Acquires skills, training and certifications necessary to receive and process emergency calls as well as routine non-emergency calls.

(After Training)

  • Operates automatic call distribution telephone workstation to receive emergency (9-1-1) and non-emergency calls.

  • Determines type, location and extent of emergency.

  • Types information from caller into computer terminal.

  • Codes messages where appropriate.

  • Relays information electronically to dispatcher, appropriate personnel or other agencies.

  • Assists callers with basic life support procedures.

  • Reads maps and gives directions to location of the incident.

  • Performs assigned tests of communications equipment.

  • Attends training sessions as required.

  • Employees wear a headset and sit/stand for long periods of time.

Minimum Qualifications


1.Must be at least eighteen (18) years of age.

2.Must have a high school diploma or equivalency.

3.No convictions or guilty pleas or have entered a plea of nolo contendere to any felony charge,

or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances. (Tenn. Code Ann. 7-86-205)

4.Not have been released or discharged under other than an honorable or medical discharge from any of the armed forces of the United States.


Applicants must be US citizens at the time of hiring.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

  • The following certifications must be obtained through training while performing as an Emergency Telecommunications Officer 1:

  • Association of Public Safety Communications Officials (APCO) Basic Telecommunicator Certification

  • Cardio Pulmonary Resuscitation (CPR) Certification

  • Emergency Fire Dispatch (EFD) Certification

  • Emergency Medical Dispatching (EMD) Certification

  • National Crime Information Center (NCIC) Query Certification

Preferred Experience, Knowledge, Skills, and Abilities

  • Knowledge of the Geography of Nashville


Employees in this classification shall be automatically upgraded to the Emergency Telecommunications Officer 2 classification in6 months provided all of the criteria of Policy 5.6 B- I Upgrades for Targeted Classificationsare met.

NOTE: Emergency Telecommunications Officer 1's are provisional (Non-Civil Service) employees. After successful completion of training with at least a standard evaluation, incumbents will begin their six month probationary period.


The process begins when you apply online. This is atwo (2)part process that needs to be completed in the same day and each part must be completed successfully to continue in the recruitment.

  • Step 1 If you meet the minimum qualifications you will be sent an e-mail notice to self-schedule to attend the Orientation and pre-hire testing.

  • Step 2 After completing the Orientation, you will take the Criticall test.YouMUST PASS the Criticall test.If you successfully pass the

Criticall test your name will be placed on an eligibility register which will be used by the

Department of Emergency Communicationsto select candidates for the training class.If you fail the Criticall test you will have the opportunity toretest immediately.

Criticall Test Resources:

These linksare not created or maintained by Metro Nashville Government. They are helpful Criticall911.com resources for applicants to practice data entry.

Website: http://criticall911.com/dispatcher-testing/applicants/

Practice Test: https://thepracticetest.com/data-entry/criticall-911-dispatch-test/

F.A.Q: http://criticall911.com/criticall-dispatcher-applicant/

If you successfully pass all phases of the recruitment process, you will be required to provide clear copies of the following documents upon request of the hiring department, if you cannot provide these documents when requested you will not be eligible to be considered: 1. Birth Certificate 2. Social Security Card 3. Driver License or other Government issued ID (passport not accepted) 4. Proof of Education (High School Diploma or GED).

This is a continuous posting, Training Academy sessions will be determined as vacancies occur.

IT IS YOUR RESPONSIBILITY to keep your personal data (name, e-mail address, phone #, etc.) current by updating your online information.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA accommodation for the recruitment process should be directed to 615-862-6640.

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Emergency Telecommunications Officer 1 (911 Dispatcher)

Metropolitan Government Of Nashville & Davidson County