Emergency Services Manager

Benefits:

• Competitive salary

• Dental insurance

• Health insurance

• Paid time off

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally represent the Paul Davis principles of honesty and integrity (the Vision, Mission, Values) and always reinforce the company's culture

• Interact with management to ensure solutions are being thoroughly implemented and seen through to completion

• Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations

• To follow the Core Processes of the Emergency Division in a timely and productive manner

• Ensure that the work is performed in the most productive manner to meet specific budgets

• To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of

• Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment

• Able to document a job correctly with notes and photo's in job management software (RMS), including but not limited to:

Work Authorizations 24-hour Reports

MICA Documents

Scope Sheet

Asbestos & Lead Documents

Customer Expectations/Reviews Packout and Packback Documents Total Loss Reports

Certificates of Completion/Satisfaction Customer Satisfaction survey

• Work a Centralized Estimator to review and approve preliminary estimates/estimates, dry log and inventory reports as requested by Adjusters/Carrier and per Third Party Administrator SLA's (Standard Level Agreements) guidelines and timelines in a timely and efficient manner

• Able to negotiate with Adjuster to reach an agreed upon scope and price of contracted services

• Timely collection of payments and closing of jobs

• Able to clearly define and write work orders stating the scope of work and production goal

• To regularly uphold and be accountable to all safety standards and regulations of the company

• Consistently deliver extra-ordinary customer service to all external and internal customers

• Must maintain a high standard of PDR Brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies

REQUIREMENT/QUALIFICATIONS

• Must have a strong desire to serve and help others become the best they can be.

• Able to lead, manage and hold people accountable.

• Willing to be trainable, coachable and receive regular feedback from your supervisor.

• Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy

• Assertive, self-directed, and motivated.

• Personal accountability relating to the degree of thoroughness and quality of work produced.

• Must be a fast-paced, able to manage several tasks with accuracy and work well with others.

• 2+ years of industry experience in structure and personal property restoration including but not limited to: mold remediation, biohazard cleanups, large loss and commercial claims.

• Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards.

• Experience in handling the restoration of property damage insurance claims.

• Able to use Xactimate to read estimates and Xactware to provide notes and documents to Carriers.

• Able to regularly work in difficult environments, all types of conditions and weather as needed.

• Able to be in full PPE as needed.

• Able to work in confined spaces as needed.

• Able to work in a productive, organized, and professional manner.

• Able to work 40+ hours per week with after-hours and/or weekend emergency inspections as needed.

• Able to fulfill the responsibility of the on-call position as needed.

• Able to be on time to work each day an maintain a strong, consistent work attendance record.

• Good verbal and written communication skills.

• Able to pass a criminal background verification and must be insurable to drive company vehicles.

• Able to lift 50+ lbs.

Team Compensation and Benefits:

• Ongoing Leadership Development Program and industry events

• One on One mentorship

• Structured training to learn the Paul Davis Way

• Access to Paul Davis University and regular training opportunities

• Cell phone and computer provided by company

• PTO days

• Paid holidays

• Base commission on projects completed. Our current ESM's yearly pay range from $60,000 to $100,000 depending on their production. No limit to earning potential.

We are looking forward to hearing from you!