Emergency Services Counselor-Crisis & Recovery Services

City Of Norfolk, VA Norfolk , VA 23510

Posted 1 week ago


The City of Norfolk is seeking an Emergency Services Counselor to join the Crisis & Recovery Services Team within the Norfolk Community Services Board.

Assess individuals in crisis to provide or link the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals when possible from State Hospital care to community based care.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the CSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

Rotating Schedule in 24/7/365 program, including rotating holidays and during emergencies.

Position eligible for Supplemental Pay: Assessment Child $150 per & Assessment Adult $60 per if provided through virtually supervised or provided assessment when not on shift. (If hired candidate meets criteria to provide these assessments). Essential Functions

Essential functions include but are not limited to:

  • Evaluates crisis telephone calls and determines the type of response needed including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referral.

  • Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).

  • Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services policies.

  • Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the consumer's history, behavior and least restrictive treatment alternative.

  • Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.

  • Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.

  • Identifies staff training needs and recommends strategies to meet those needs.

  • Assists in the development and implementation of special projects, policy development or revision.

  • Performs related work as assigned.


Master's or Doctoral Degree with an associated professional license or educational attainment that would be required to achieve the following in the future: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Psychologist (LCP), Psychiatric Nurse Practitioner or Psychiatric Clinical Nurse Specialist, MD/DO,ora Bachelor of Science in Nursing - Registered Nurse (BSN) with five years' experience.

Two years supervised experience in directly providing mental health services.


A Clinical degree in counseling from a program accredited by the Council for Accreditation of Counseling and Related Educational Programs (CACREP).

Experience working with individuals with serious mental illness preferably in an inpatient or case management setting. Additional Information & Requirements

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus.

  • Valid Driver's License may be required depending on assignment.

  • Total Compensation sums the costs associated with FICA, Group Life, Retirement, and healthcare options.

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Emergency Services Counselor-Crisis & Recovery Services

City Of Norfolk, VA