Emergency Services Counselor

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking to hire an Emergency Services Counselor whose primary objectives are to assess individuals in crisis to provide or link the individual and/or significant others with needed mental health services in the least restrictive setting, thus diverting individuals, when possible, from State Hospital care to community-based care.

Essential functions include but are not limited to:

• Evaluates crisis telephone calls and determines the type of response needed including crisis intervention, phone counseling, information, follow-up, pre-admission screening, and/or referral.

• Provides phone counseling in the office and face-to-face crisis counseling in the office and in the community (e.g. hospital emergency rooms, agency offices, residences).

• Completes pre-admission screening evaluations and facilitates obtaining Temporary Detention Orders in accordance with mental health services policies.

• Provides expert testimony to the Norfolk Courts for assigned commitment cases regarding the consumer's history, behavior and least restrictive treatment alternative.

• Initiates, completes, and maintains program records and documentation in accordance with policies and procedures.

• Provides consultation and clinical supervision to clinical staff as assigned both informally through role modeling and formally through structured supervision.

• Identifies staff training needs and recommends strategies to meet those needs.

• Assists in the development and implementation of special projects, policy development or revision.

• Performs other NCSB-related duties as assigned.

Master's or Doctoral Degree with an associated professional license or educational attainment that would be required to achieve the following in the future: Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Psychologist (LCP), Psychiatric Nurse Practitioner or Psychiatric Clinical Nurse Specialist, MD/DO, or a Bachelor of Science in Nursing

• Registered Nurse(BSN) with five years' experience.

Two years supervised experience in directly providing mental health services.

Preferred Education:

A Master's Degree that is eligible to become a, LCSW (Licensed Clinical Social Worker), LPC (Licensed Professional Counselor), LMFT (Licensed Marriage and Family Therapist), and LSATP (Licensed Substance Abuse Treatment Practitioner).

The ideal candidate should have experience working with SMI clients who are in crisis in community settings.

• Valid Driver's License may be required depending on assignment.

• Must be certified or certifiable in Basic Life Support and first aid training. 

• LPC, LCSW, LMFT, LCP, or license eligible preferred.

• Certified Preadmission Screening Clinicians preferred.

Work Schedules:

Sunday

• Thursday

Evening Shift 4:00 pm

• 12:30 am

Overnight Shift 12:00 am

• 8:30 am

Tuesday

• Saturday

Evening Shift 4:00 pm

• 12:30 am

Overnight Shift 12:00 am

• 8:30 am

Signing Bonus: This position is eligible for a $5,000 signing bonus.