Emergency Med Dispatcher

Mercy Healthcare Springfield , MO 65802

Posted 3 days ago

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

Under general supervision will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-emergency calls according to the goals of Mercy, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Provide Dispatch Life Support (DLS) and post-dispatch instructions when applicable. Maintain necessary documentation and records. Performs related duties as assigned. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

  • Experience: None

  • Preferred Experience: One year of experience in a public safety emergency communication center and one year experience as a field provider preferred.

  • Required Education: High school or equivalence.

  • Preferred Licensure: State of Missouri EMT or EMT-P license.

  • Certifications: Emergency Medical Dispatch (EMD) certified by NAED within 90 days of date of hire, Emergency Telecommunicator Course (ETC) or successful completion during initial orientation.

  • Other: Skills, knowledge and abilities: Working knowledge of general communication center policies and procedures.Ability to function as a team member within the department. General map knowledge of primary EMS coverage areas. Proficiency with call-creation of emergency and non-emergency incidents to include the following:

    1. Make decisions quickly and accurately based on prior guidance provided to you.


    1. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard.


    1. Hear, comprehend, summarize, and/or answer questions about information told verbally in short story form.


    1. Use written information provided on lists (such as alphabetically-sequenced telephone book). 5) Recognize if bits of information, such as addresses or names, are similar or different.


    1. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt).


    1. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time.


    1. Evaluate information provided in order to prioritize or categorize incidents.


    1. Evaluate information and identify the most correct solution based upon that information.


    1. Determine routes and/or locations using very basic maps.


    1. Correctly spell commonly-used words that might delay emergency assistance if misspelled.


    1. Communicate using sentences or phrases that clearly express the intended meaning.


    1. Read and comprehend written passages.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

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Emergency Med Dispatcher

Mercy Healthcare