Emergency Dispatcher II

Classification Definition

This recruitment is continuous and may close without further notice.

To perform a variety of dispatching duties in support of public safety emergency services; to receive and route emergency and non-emergency telephone and radio calls; to dispatch police officers to calls for service; to operate a variety of communication equipment including radio, telephone, and computer systems; and to perform a variety of duties relative to assigned areas of responsibility.

Essential Duties and Responsiblities

DISTINGUISHING CHARACTERISTICS

This is the full journey level class within the Emergency Dispatcher series. Employees within this class are distinguished from the Emergency Dispatcher I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Emergency Dispatcher I level, or when filled from the outside, have prior experience.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from higher level management or supervisory staff.

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:

1.Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.

2.Determine nature and location of call; determine priority of calls and dispatch units accordingly.

3.Provide assistance, information and directions to non-emergency callers.

4.Maintain awareness of field units activity within¬ the computer aided dispatch (CAD) system; communi¬cate with field units through radio in accordance with mandated regulations; maintain status and location of units on patrol.

5.Perform warrant checks as directed by police officers on the scene; relay results to officers.

6.Respond to field personnel resource requests; dispatch necessary resources.

7.Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices.

8.Maintain logs and record of all calls.

Essential Functions:

9.Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.

10. As assigned, participate in training staff including emergency dispatching methods, procedures and techniques; verify work of assigned staff for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.

11. Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.

12. Monitor inventory levels of office supplies and equipment; requisition and replenish supplies as necessary.

13. Receive and handle after hours calls not directly related to police services; contact other City departments as needed in order to obtain proper response to citizen concerns and issues.

14. Perform related duties and responsibilities as required.

Minimum Qualifications

EXPERIENCE AND TRAINING GUIDELINESMinimum requirements as a condition of hire:

Experience: Two years of increasingly responsible communications or dispatch experience with a law enforcement agency.

Training: Equivalent to the completion of the twelfth grade.

Licenses and Certifications: California POST Emergency Dispatcher Basic Certification. Please attach a copy of your certificate to your application.

Supplemental Information

Knowledge of:

• Operations, services, and activities of an emergency dispatching system.

• Operations of a computer aided dispatch system.

• Methods and techniques of dispatching emergency calls.

• Current dispatch terminology, codes, procedures, and practices.

• Principles and procedures of record keeping security and dissemination.

• Techniques of questioning to assess both emergency and non-emergency calls.

• Streets, landmarks, and geography of the Rialto area.

• English usage, spelling, grammar, and punctuation.

• Modern office procedures and methods including computers and supporting word processing and spreadsheet applications.

• Pertinent Federal, State and local laws, codes and regulations.

Ability to:

• Perform a variety of emergency and non-emergency dispatch duties.

• React calmly and effectively to emergency situations.

• Respond quickly and efficiently to emergency situations.

• Establish priority of emergency situations.

• Effectively communicate and elicit information from callers.

• Analyze and interpret maps.

• Operate 9-1-1 systems, radio transmitting system, and computer aided dispatch system.

• Respond to and resolve difficult and sensitive citizen inquiries and complaints.

• Work independently in the absence of supervision.

• Prepare and maintain a variety of files, records and reports.

• Type accurately at a speed necessary for successful job performance.

• Understand and follow oral and written instructions.

• Operate a variety of office equipment including a computer, teletype and radio.

• Interpret and apply Federal, State and local policies, procedures, laws, codes and regulations.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain cooperative working relationships with those contacted in the course of work.

• Maintain mental capacity which allows for effective interaction and communication with others.

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

• Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing and operating assigned equipment.

Application Procedure:

A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.

Selection Process:

Candidates must clearly demonstrate through their application material that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and fingerprinting.

Veterans Preference Credit Eligibility:

Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit.

E-Verify:

The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.