Emergency Dispatcher I

Classification Definition

This recruitment is continuous and may close without further notice.

To learn to perform a variety of dispatching duties in support of public safety emergency services; to receive and route emergency and non-emergency telephone and radio calls; to dispatch police officers to calls for service; to operate a variety of communication equipment including radio, telephone, and computer systems; and to perform a variety of duties relative to assigned areas of responsibility.

Essential Duties and Responsiblities

DISTINGUISHING CHARACTERISTICS

This is the training and entry level class in the Emergency Dispatcher series. This class is distinguished from the Emergency Dispatcher II by the performance of the more routine tasks and duties assigned to positions within the series. Since this class is typically used as a training class, employees may have only limited or no directly related work experience.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from higher level management or supervisory staff.

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS--Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Receive emergency and non-emergency calls for service; dispatch field units to emergency situations.

• Determine nature and location of call; determine priority of calls and dispatch units accordingly.

• Provide assistance, information and directions to non-emergency callers.

• Maintain awareness of field units activity within the computer aided dispatch (CAD) system; communicate with field units through radio in accordance with mandated regulations; maintain status and location of units on patrol.

• Perform warrant checks as directed by police officers on the scene; relay results to officers.

• Respond to field personnel resource requests; dispatch necessary resources.

• Operate a variety of specialized communication equipment in the performance of all job duties including computer terminal with computer aided dispatch software, radio console, scanner and related electronic systems and devices.

• Maintain logs and record of all calls.

• Respond to public inquiries in a courteous manner; provide information within the area of responsibility; resolve complaints in an efficient and timely manner.

• Collect and file information regarding incidents and departmental activity; compile data; prepare and type reports as necessary.

• Monitor inventory levels of office supplies and equipment; requisition and replenish supplies as necessary.

• Receive and handle after hours calls not directly related to police services; contact other City departments as needed in order to obtain proper response to citizen concerns and issues.

• Perform related duties and responsibilities as required.

Minimum Qualifications

EXPERIENCE AND TRAINING GUIDELINESMinimum requirements as a condition of hire:

Training: Equivalent to the completion of the twelfth grade.

Experience:

• Ability to type at a net speed of 40 wpm.TYPING CERTIFICATE MUST BE ATTACHED TO YOUR APPLICATION. THE CERTIFICATE MUST BE DATED WITHIN ONE YEAR OF THE DATE OF YOUR APPLICATION. (ONLINE TYPING CERTIFICATES ARE NOT ACCEPTED).

• Some emergency or non-emergency dispatch experience is desirable.

Knowledge of:

• Operations, services and activities of an emergency dispatching system.

• Rialto area streets, landmarks, and geography.

• English usage, spelling, grammar and punctuation.

• Modern office procedures, methods and computer equipment.

• Pertinent Federal, State and local laws, codes and regulations

Ability to:

• Learn to perform a variety of emergency and non-emergency dispatch duties.

• Learn to react calmly and effectively to emergency situations.

• Learn to respond quickly and efficiently to emergency situations.

• Learn to establish priority of emergency situations.

• Learn to effectively communicate and elicit information from callers.

• Learn to analyze and interpret maps.

• Learn to operate 9-1-1 systems, radio transmitting system, and computer aided dispatch system.

• Learn to respond to and resolve difficult and sensitive citizen inquiries and complaints.

• Prepare and maintain a variety of files, records and reports.

• Type accurately at a speed necessary for successful job performance (40 wpm).

• Understand and follow oral and written instructions.

• Learn to operate a variety of office equipment including a computer, teletype and radio.

• Learn to interpret and apply Federal, State and local policies, procedures, laws, codes and regulations.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain cooperative working relationships with those contacted in the course of work.

• Maintain mental capacity which allows for effective interaction and communication with others.

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities.

• Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing and operating assigned equipment.

• Acclimate to computer software solutions in a timely manner.

Supplemental Information

Background Check Process

All appointments to this position are subject to the successful completion of an in-depth background investigation conducted by the Rialto Police Department as well as a physical examination including a drug screening. The background investigation is a rigorous process. A typical background investigation includes but is not limited to: background interviews with individuals designated by the Rialto Police Department (this may include current and former co-workers, friends, relatives, neighbors, or any other relevant individual), criminal background check, credit check, polygraph examination, and psychological evaluation. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens and repossessions); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Personnel and Training Unit at (909) 421-4926. The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for this position.

• The information supplied regarding your educational history is examined and verified.

• You must list a history of your residences.

• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.

• Military service records are subject to verification.

• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).

• Your criminal, driving, and insurance records are evaluated.

Application Procedure:

A City application form and supplemental questionnaire (if applicable) MUST be submitted and received by the closing date. Please apply online at www.yourrialto.com. All other employment inquiries can be directed to The City of Rialto, Human Resources Department. 246 S. Willow, Rialto, CA 92376. Telephone: (909) 820-2540.

Selection Process:.

Selection Process consists of the following:

• Application Review

• Personal History Statement (PHS) and Pre-Investigative Questionnaire (PIQ)

• All candidates must submit the required PHS and PIQ to proceed through the selection process.

• If you have any questions about these forms, please contact the Rialto Police Department, Personnel and Training Division at (909) 421-4926 or pnt@rialtopd.com

• The City of Rialto utilizes the POST Entry-Level Dispatcher Selection Test Battery

• Applicants may not take the POST Test within 30 calendar days of taking the exam with another department/agency.

• Panel Interview

• Background Investigation

• Conditional Job Offer Interview with the Chief of Police

Veterans Preference Credit Eligibility:

Veterans of the armed forces, who have been discharged or released from active duty under conditions other than dishonorable (Government Code: 18540.4), shall receive an additional five (5) points to their final examination score for ranking purposes only. This preference will apply only to the first appointment to any regular full-time City appointment. A copy of your valid DD214 must be submitted on or before the final filing date in order to be eligible for Veterans Preference Credit.

E-Verify:

The City of Rialto is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees in the United States.

TYPING CERTIFICATE REQUIREMENTS

APPLICANTS MUST ATTACH CERTIFICATE TO THEIR APPLICATION.No Online Typing Certificates will be accepted. The certificate must be issued by an accredited school or agency and dated no earlier than 12 months prior to the date of your application. The certificate must contain the following information:

• Agency's official emblem

• Name of applicant

• Number of net words per minute

• Number of errors

• Date of certificate

• Signature of person certifying the certificate

• Address and telephone number of agency

It is the responsibility of the applicant to ensure that certificates issued by any agency meet the requirements stated above. It is also the responsibility of the applicant to ensure that their certificate is received by the agency.