Emergency Dispatch (4.20)

ADT Security Services, Inc Wichita , KS 67251

Posted 3 weeks ago

Company Overview:

At ADT, we've been in thebusiness of helping save lives for more than 145 years. As the number one smart home securityprovider serving residential and business customers, our people are ourmost important asset. Headquartered in Boca Raton, FL and at more than 200 locationsacross North America, our employees help empower our customers to live moresecure and confident lives. Join our team and help us protect what mattersmost.

Position Summary:

ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. An Emergency Dispatch Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties.

Duties and Responsibilities:

  • Responds to alarms using the information provided in instruction screens.

  • Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

  • Properly documents alarm handling procedures within the alarm screens.

  • Completes alarm processing in accordance with departmental procedures.

  • Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call backs

  • Receive inbound calls related to alarm call back inquires

  • Other duties as assigned.

Education/Certification:

  • High School Degree or equivalent.

Experience:

  • Minimum of six (6) months of external customer service experience required, call center experience preferred.

Skills:

  • Excellent communication skills.

  • Able to type at least 25 wpm.

  • Basic knowledge of computer applications.

  • Strong organizational skills.

ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.


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Emergency Dispatch (4.20)

ADT Security Services, Inc