Emergency Department Supervisor

Overview

The Unit Supervisor, Emergency Department (ED) - Marion provides leadership support as part of the unit management team, supporting the Nurse Manager in their responsibility for the development, implementation, and evaluation of care provided on the patient care department(s), consistent with the established strategic plan, goals, and objectives for Patient Care Services. The Unit Supervisor carries out the day-to-day operations plan of the department, under the direction of the Nurse Manager and/or Director and serves as a clinical resource to other healthcare team members on the designated unit. They coordinate, assist, and influence nursing policy, education, and competency of frontline team members, maintain high standards of care, evidence-based practice, and performance improvement. May assume precepting and patient care assignment based on department needs. Collaborates with nursing leadership and education professionals to organize, implement, and evaluate education programs to facilitate skill development, competency, and proficiency of standards of care for the team members. Coordinates unit management activities and department team member development in conjunction and collaboration with the Nurse Manager and/or Director.

Responsibilities

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time

(annually)

Leadership

• Consults nursing leadership regarding issues or barriers in delivery of care, team member achievement of competency, system concerns, provider concerns or specific patient care problems.

• If serving in a charge RN role, evaluates daily staffing needs. Collaborates with others in the leadership team to facilitate adjustments that meet the department needs.

• Commits to the hours needed to achieve outcomes and develop others to assure round-the-clock leadership. Requires flexibility with hours worked and shifting priorities as the environment changes.

• Serves as a resource in the assessment, planning, implementation, and evaluation of nursing care in the clinical departments.

• Assists in creating a positive work environment that contributes to safe and positive clinical outcomes.

• Assists with providing a thorough and adequate orientation program for new team members and student interns.

• Assists with competency training and continuing education programming to ensure team members development needs are met for the department.

• Participates in department and hospital shared governance infrastructure ,performance improvement activities and team member engagement.

• Incorporates the St. Luke's Hospital's Comfort/C.A.R.E. Professional Practice Model into their daily nursing practice.

60%

Effective Communication

• Follows up on patient concerns in the absence of the Nurse Manager. Notifies Nurse Manager or appropriate designee of any concerns that have the potential to escalate or lead to Risk Management concerns.

• Builds trusting, collaborative relationships with team members, peers, providers, and administration to advance the core patient business strategy.

• Supports and empowers team members to act with appropriate responsibility for the work processes and work environment of which they are a part. Evokes in team members a sense of ownership of and accountability for their work. As well as stimulate team members to continuously improve their performance.

20%

Professional Development of Team Members

• Mentors less experienced team members, guides professional behaviors by acting as a positive role model while adhering to the policies and procedures of the organization, demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

• Provides mentoring support and resources for on-boarding of new team members and on an on-going basis as needed for existing team members.

• Serves as a resource for other members of the healthcare team, including providers, who are involved with performance improvement tools (PSDA, etc.)

20%

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Focus Values and Standards of Behaviors as well as adheres to policies, procedures, and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Maintains current licenses and/or certifications required for the position.

• Practices and reflects knowledge of HIPAA, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year and defined targets.

• Knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste, and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department team members related to compliance.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health's values in the performance of job duties and responsibilities

Foster Unity:

• Leverage the skills and abilities of each person to enable great teams.

• Collaborate across departments, facilities, business units and regions.

• Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

• Connect with each person treating them with courtesy, compassion, empathy, and respect.

• Enthusiastically engage in our work.

• Accountable for our individual actions and our team performance.

• Responsible for solving problems regardless of the origin.

Champion Excellence:

• Commit to the best outcomes and highest quality.

• Have a relentless focus on exceeding expectations.

• Believe in sharing our results, learning from our mistakes, and celebrating our successes.

Seize Opportunities:

• Embrace and promote innovation and transformation.

• Create partnerships that improve care delivery in our communities.

• Have the courage to challenge the status quo.

QUALIFICATIONS:

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

• Completion of an accredited nursing program

• Be expected to obtain BSN degree within 3 years of accepting position.

• Maintains skills and requirements as outlined in the RN and Charge Nurse position descriptions

• BSN

Experience:

• Three years of clinical critical care and/or emergency experience (if BSN prepared)

Minimum of 2 years' registered nurse experience (if MSN prepared)

License(s)/Certification(s):

• Possess current RN licensure in the State of Iowa or compact state

• Maintains current BLS, ACLS according to the standards of AHA

• PALS will be successfully obtained within 6 months of hire

• TNCC will be successfully completed within 1 year of hire and every 4 years

• Training to recognize, reduce and manage violent and/or aggressive behaviors

• Valid driver's license when driving any vehicle for work-related reasons

• Specialty certification-CEN Certification in Emergency Nursing (must obtain within 2 years of hire)

Knowledge/Skills/Abilities:

• Writes, reads, speaks, and comprehends fluent English

• Critical thinking skills using independent judgement in making decisions

• Ability to lead and participate in multidisciplinary teams

• Ability to direct others and to exercise judgment in problem-solving scenarios

• Ability to lead and/or participate in multidisciplinary teams

• Possess a comprehensive knowledge of general nursing theory and practice and an expanded knowledge of current clinical and specialized patient care concepts

• Possess a broad and varied knowledge base that is continually enhanced through self-directed study and participation in educational opportunities

• Ability to successfully complete basic computer course through in-hospital training; develops and maintains necessary computer skills including Word and Excel

• Self-motivated, able to work independently with little oversight including demonstrated ability to meet the departments' work schedule.

• Multicultural sensitivity

• Excellent written and verbal communication skills.

• Excellent interpersonal skills.

• Manage priorities and deadlines.

• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accident, and infections and reporting potential or actual concerns immediately.

• Demonstrates knowledge of clinical skills related to patient safety.

• Possess knowledge of performance improvement and quality standards.

• Possess knowledge of CMS/EMTALA Regulations.

Other:

• Use of usual and customary equipment used to perform essential functions of the position.

• Performs additional job duties as assigned.

Qualifications

Mental/Cognitive Demands:

(List any special mental and cognitive abilities required by the position in your specific environment)

• Exercises sound judgment, seeking advice when appropriate.

• Easily grasps new concepts and acquires new skills and procedures readily.

• Possesses creative thinking, analytical problem solving and decision-making abilities; self-direction; theoretical implementation and evaluation.

• Able to handle multiple tasks, cope effectively with stressful situations and time constraints.

• Able to effectively manage and direct others.

• Directs concerns regarding patient care or department processes to the Nurse Manager or appropriate designee.

• Must be able to communicate effectively with people of diverse professional, educational, and lifestyle backgrounds

• Must be able to work in an environment where there are high stress levels due to constant interruptions, high volumes, urgency or issues, and interactions with a wide variety of professionals and personalities.Must be able to compute algebraic equations.

• Must be able to work independently and assume responsibility for timely completion of assigned functions.

• Must be able to follow verbal and written instructions.

• Must maintain confidentiality of information.

WORKING CONDITIONS:

Physical Requirements

(Check all that apply if essential to perform job - with or without accommodations)

? Talk/Hear (communicate, detect, converse with, discern, convey, express oneself, exchange information)

? See (defect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess)

? Stand or Sit (stationary position)

? Walk (move, traverse)

? Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position)

? Climb (stairs/ladders) or Balance (ascent/descent, work stop, traverse)

? Bend/Stoop/Kneel

? Squat/Crouch/Crawl

? Reaching/Twisting

? Taste/Smell (detect, distinguish, determine)

? Pushing/Pulling

Lifting Requirements

(Check appropriate category to perform job - with or without accommodations)

? Level 1; Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

? Level 2; Light Work: Exerting up to 20 pounds of force occasionally or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Requires walking or standing to a significant degree, pushing, or pulling arm or leg controls or maintaining a production rate pace. Light work requires physical exertion of forces greater than that of sedentary work.

? Level 3; Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

? Level 4; Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

? Level 5; Very Heavy Work: Exerting in excess of 100 pounds of forces occasionally, and/or in excess of 50 pounds of force constantly to move objects.

Hazards and Atmospheric Conditions

(check all that apply)

? Normal Office Surroundings

? Vibration

? Exposure to Fumes

? Mechanical Hazards

? Exposure to Dust

? Chemical Hazards

? Exposure to Extreme Temperatures

? Electrical Hazards

? Wet and/or Humid

? Radiant Energy Hazards

? Noise

? Explosives Hazards

? Mists or Gases

? Burn Hazards

Other/Comments:

Precautions must be followed when working in any health care environment. May have exposure to violent or potentially violent patients.

OSHA Categories

(Complete this OSHA section for clinical/patient related jobs)

? Category I: Duties performed routinely require exposure to blood, body fluid and tissue.

? Category II: Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

? Category III: Normal routine involves no exposure to blood, body fluid, or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

• Area of Interest: Leadership - Nursing;

• FTE/Hours per pay period: 1.0;

• Department: Emergency Department- Marion;

• Shift: Variable Shifts;

• Job ID: 147856;