Emergency Communications Specialist

Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Full-Time Position Emergency Communications Specialist Description

Job Description:

The City of Saco is seeking Emergency Communications Specialists to assist the Saco Police Department with the handling of emergency and routine communications. Employees assigned to the communications center are responsible for: the receipt and processing of citizen complaints via the telephone system, E911 emergency phone system or by way of personal contact at the Police Department; creating and maintaining records of the department which relate to the documentation for calls for service, fire, and medical calls. Employees within communications must be able to perform their duties without direct supervision and must be able to perform under a wide variety of conditions. Employees must be able to prioritize all aspects of communication and make rapid decisions concerning the lives and safety of officers, firefighters, medical personnel and citizens. Work requires constant decision-making ability and independent judgment.

Essential Duties & Responsibilities:

• Receive complaints and information from the public and other public safety agencies.

• Condense, direct, and process the information and complaints received.

• Assign field units to calls for services.

• Enter and retrieve data on the department's internal computer system.

• Operate the department's police and fire radio system.

• Provide information on laws, ordinances, and services available to the public.

• Perform related work as required by direction or policies.

• Operate E911 system properly and efficiently.

• Dispatch appropriate police, fire, and rescue units including additional agencies as directed or necessary.

• Maintain high personal standards regarding ethics, truthfulness and credibility on and off duty so as to be able to offer evidence and testimony, when necessary, at trial, hearings and other related proceedings.

Benefits:

• Medical, Dental, Vision (80% City Paid, 20% Employee)
• STD/LTD

• 100% city paid

• Life Insurance

• 100% city paid

• Voluntary benefits - (critical illness, accident insurance, hospital indemnity, supplemental life insurance

• 100% employee Paid)

• Retirement Plans (401a, 457b, MainePERS, Retirement Health Savings) with city match

• Vacation/ Sick Time

• Paid Parental Leave Program

• Wellness Program

• City Paid Holidays

Position Requirements

Desired Minimum Qualifications:

• General knowledge of police, fire, and EMS services.

• Ability to learn and maintain all required training and certifications.

• Knowledge of the geography of the City of Saco.

• Ability to work in a stressful and fast-paced environment.

• Ability to multi-task and remain calm during emergency and non-emergency situations.

• Ability to become adept at typing.

• Ability to operator computers, radios, and other equipment necessary for the position.

• Flexibility to work different shifts; including weekends, holidays, and overnight hours.

• Comply with departmental rules, regulations, policies, and standards.

Education and Experience Close Date EOE Statement The City of Saco is strongly committed to diversity in its work force. We are an equal employment opportunity employer. All qualified applicants will be considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. Category Public Safety <