Emergency Communication Technician - Denver 9-1-1

City Of Denver Denver , CO 80208

Posted 3 weeks ago

About Our Job

Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.

A 9-1-1 Emergency Communications Technician is an universal call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.

Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing, and problem-solving skills while adhering to established procedures

Job Responsibilities will include:

  • This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.

  • Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system.

  • Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone.

  • Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system.

  • Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS).

The Denver 9-1-1 Emergency Communications Agency is a 24-hour, seven days a week operation, therefore, applicants must be willing to work the following:

  • 8 or 12-hour shift work

  • day, swing or graveyard

  • weekends

  • holidays

  • overtime on short notice

  • Shift Incentive Differential:

  • Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.

  • Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.

The following are promotional opportunities within the agency after you've been in your current role for one year:

  • 9-1-1 Dispatch Support Specialist - $22.08 - $32.24
  • Lead Emergency Communications Technician - $21.12 - $30.84
  • Police Dispatcher - $24.13 - $35.23
  • Police Lead Dispatcher - $25.23 - $36.84
  • Emergency Communications Supervisor - $61,360 - $98,176

About You

The ideal candidate will have:

  • Ability to think quickly

  • Ability to work under stressful conditions

  • Ability to use critical thinking skills to make quick decisions

  • Clear speech

  • Hearing accuracy

  • Ability to listen carefully

  • Visual acuity

  • Ability to deal with the public and user agencies

  • Ability to remember oral and written instructions

  • Ability to write clearly and spell correctly

  • Developed typing skills or keyboard familiarity

  • Ability to interface with the computer

  • Ability to type and talk simultaneously

  • Ability to remain calm while dealing with frightened, hysterical or angry callers

  • Ability to work in a team environment and work well with others

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • At least eighteen years of age

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

  • Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.

  • Education & Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

  • Licensure/Certification: Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAED prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.

  • Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification.

About Everything Else

Job Profile

CN2517 911 Emergency Communication Technician

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$20.20 - $29.49

Starting Pay

Agency

Emergency Communications

Assessment Requirement

Alphanumeric Data Entry

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
General Accounting Technician I Denver Human Services

City Of Denver

Posted 4 days ago

VIEW JOBS 8/3/2020 12:00:00 AM 2020-11-01T00:00 About Our Job This posting will accept applications until the position is filled. Please apply as soon as possible. About Denver Human Services Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you! Denver Human Services' Financial Services Division is looking for an enthusiastic and motivated individual to work as an Accounting Technician I in a fast-paced environment dedicated to exceptional customer service. As an Accounting Technician I on the Provider Payment Services Team, you will be expected to: * Review invoices and documentation that services were provided to ensure amounts are correctly calculated in accordance with the contracted rates and dates of service. * Authorize payments to providers in a timely manner. * Identify, report, and reconcile billing discrepancies thoroughly and independently. * Use a variety of data sources (state systems, city systems, databases, etc.) to review and track provider, service, and payment information. * Provide high-quality customer service by responding timely to inquiries from a variety of internal and external customers regarding payments, status of direct deposits, contracts, or any concerns that may be associated with these payments. * Communicate with customers, fellow city employees, and state employees regarding contracts, invoices, and program rules. * Prepare a variety of standard and ad-hoc reports as needed and upon request. * Recover overpaid or incorrectly paid amounts from providers. * Process emergency need requests and correctly enter data into a variety of systems. About You Our ideal candidate will have: * Previous experience working in an office environment but the ability to work remotely from home (NOTE: DHS is currently in a largely remote-working environment but training for this position would likely be in-person with appropriate safety protocols in place) * Experience with accounts payable * Proficiency with Microsoft Office products, especially Excel, Word, and Outlook * Previous work in human services or another government agency * Confidence using computers and learning new software systems * Ability to work independently under tight time constraints * Flexible and able to handle changing priorities * Strong communication skills in-person, on the phone, and in writing * Positive and enthusiastic attitude who is able to get along with others Please include a cover letter with your application in the required attachment section addressing the following: * Why are you interested in the Accounting Technician I role here at Denver Human Services? * What makes you well qualified for this position? We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. * Experience Requirement: Three (3) years of clerical experience, which includes One (1) year of experience performing financial recordkeeping. * Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. About Everything Else Job Profile CV2358 Accounting Technician I To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $17.67 - $25.80 Starting Pay $17.67 - $22.00, Based on education and experience Agency Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish. City Of Denver Denver CO

Emergency Communication Technician - Denver 9-1-1

City Of Denver