About Our Job
Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver.
A 9-1-1 Emergency Communications Technician is an universal call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.
Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing, and problem-solving skills while adhering to established procedures
Job Responsibilities will include:
This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone.
Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system.
Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone.
Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system.
Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS).
The Denver 9-1-1 Emergency Communications Agency is a 24-hour, seven days a week operation, therefore, applicants must be willing to work the following:
8 or 12-hour shift work
day, swing or graveyard
overtime on short notice
Shift Incentive Differential:
Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.
Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.
The following are promotional opportunities within the agency after you've been in your current role for one year:
The ideal candidate will have:
Ability to think quickly
Ability to work under stressful conditions
Ability to use critical thinking skills to make quick decisions
Ability to listen carefully
Ability to deal with the public and user agencies
Ability to remember oral and written instructions
Ability to write clearly and spell correctly
Developed typing skills or keyboard familiarity
Ability to interface with the computer
Ability to type and talk simultaneously
Ability to remain calm while dealing with frightened, hysterical or angry callers
Ability to work in a team environment and work well with others
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
At least eighteen years of age
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience: Two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
Education & Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
Licensure/Certification: Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAED prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch.
Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification.
About Everything Else
CN2517 911 Emergency Communication Technician
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Salary Range
$20.20 - $29.49
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The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click here for English or here for Spanish.
City Of Denver