Emergency Assistance Specialist ( Oak Creek)

Salvation Army USA Oak Creek , WI 53154

Posted 1 week ago


Who we are

The Salvation Army's Wisconsin and Upper Michigan Division is home to 26 Worship and Community Centers (Corps), 67 service extension units, a summer camp, as well as multiple homeless shelters, thrift stores and food pantries. Service extension units are branches of The Salvation Army in communities where Corps are not located but service is provided by committees of volunteers. The Wisconsin and Upper Michigan Division, which we refer to as the WUM Division, has over 700 employees who are passionate about supporting the mission of The Salvation Army, which is to "preach the gospel of Jesus Christ and to meet human needs in His name without discrimination." We work hard to make that happen each day, no matter what role we serve. And those roles are many: pastors, social workers, accountants, day care teachers, fund raising professionals, shelter workers, human resources, IT, fitness trainers, lifeguards, store clerks, and a host of other areas of service.

Why work for us?

  • Generous paid time off benefits (vacation, sick time, personal time, and 10 paid holidays)

  • Flexible schedules and a casual dress environment

  • Tuition reimbursement

  • Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life

  • Insurance benefits: excellent health, and dental, life, disability

  • Discounts available for Pet Insurance, auto and home insurance


About the role

  • Develops short-term case plans with family/ individuals and direct to appropriate community resources when needed.

  • Provides training, support, and direction for intake staff (volunteers) in directing clientele to appropriate area resources/agencies.

  • Provides a full range of case management interventions including engagement of new clients, referrals to services designed to address identified goals, development of plans to address transition needs, and ongoing documentation of progress.

  • Maintains complete and appropriate paper and electronic case records for all clients served in an expeditious manner.

  • Develops and maintains a thorough understanding of landlord/tenant relations and tenant rights.

  • Provides support/advocacy as needed and appropriate.

  • Develops and maintains an in-depth understanding of community services, and promote good working relations with those service providers, including other Salvation Army programs/staff

  • Maintains and completes necessary program statistical reports, including Homeless Management Information Systems.

  • Maintains a professional working relationship with Corps staff as well as various other local/regional social service agencies.

  • Receives onsite direct supervision and coordinates all on-site activity with Corps Officer, with collaboration from Milwaukee Social Services Director.


What we are looking for in you

Education: Bachelor's Degree in Social Work or related field

Experience: Two years' experience in a Social Services or related role

Certifications: Valid Wisconsin License with clearance to drive from The Salvation Army's insurance.


  • Strong assessment skills.

  • Strong verbal and written communication skills in English.

  • Strong organizational skills.

  • Strong interpersonal skills.

  • Working knowledge of available community services

  • Ability to effectively operate a computer and various software applications.

  • Ability to work with other staff as part of a team.

  • Ability to work occasional weekends and/or evenings if needed.

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Emergency Assistance Specialist ( Oak Creek)

Salvation Army USA