Reports to and works under the supervision of the Assistant Clinical Manager. Nursing staff provides functional direction.
Acts as a liaison for patients families visitors and emergency department staff. Performs a variety of duties to provide for general needs and comfort of patients families and visitors who have questions or problems.
Initiates contact to greet patient families. Offers assistance to provide general information in response to patient questions. Facilitates communication with professional and para-professional personnel throughout hospital to obtain information such as patient location condition and disposition.
Offers general assistance and support to grieving families and those of trauma room patients. Contacts other family members arranges transportation provides companionship while waiting for family members to arrive.
Maintains family room in orderly manner. Secures environmental services or security to maintain a clean environment and to keep order.
Directs or escorts patients and family members to other departments such as patient units cafeteria and lobby.
Advises Assistant Clinical Manager or designee of immediate complains or unusual occurrences in relation to the patient or family.
Obtains updated information from physician or primary nurse and relays to family regarding update on time frame and disposition.
Secures and distributes brochures in family room to families regarding subjects such as general treatment procedures and selected health topics.
Maintains patient confidentiality and observes service quality policies at all times.
Operates standard office equipment such as photocopier and computer terminal.
High school graduate or General Equivalency Diploma.
Basic computer skills
High level of interpersonal skills to exhibit sensitivity and empathy towards patients and families.
Ability to handle stressful situations and multiple demands in an effective manner.
Requires two-week period of orientation.
Prior experience in dealing with the public preferred.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Works in emergency patient care unit.
Duties require employee to frequent both waiting areas and treatment areas resulting in exposure to patients.
Ability to stand and walk for prolonged periods while performing job duties.
SUPERVISORY RESPONSIBILITIES: None.
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: Rhode Island Hospital USA:RI:Providence
Work Type: Full Time
Shift: Shift 1