Email/Chat Customer Service Advisor - Aurora

Nelnet Aurora , CO 80041

Posted 3 weeks ago

Overview

The Email/Chat team is responsible for servicing our student loan customers through inbound channels primarily including emails and chats. The services offered should provide solutions and options to manage loan debt. Through cross-training in the many functions of the Service and Repayment Center, the team is focused on providing one interaction resolutions to a customer's question or issue.

Responsibilities

Responsibilities:

Answering chat, phone calls and emails responding to customer questions and complaints regarding their Nelnet loans. Assisting up to three customers simultaneously with anything from changing an address up to and including qualifying for payment plans.

Walking customers through basic trouble shooting or setup processes for online accounts. Follow Nelnet quality standards and processes in accordance with regulations and policies in all customer interactions. Communicating ideas to customers in a clear and concise manner while also keeping up with the speed that is expected from a chat platform.

Maintaining a positive, empathetic and professional attitude toward customers at all times. Other duties as assigned. Qualifications

EDUCATION:

High School Diploma (required). Associate degree or higher (preferred)

EXPERIENCE:

Minimum of 1 year customer service experience as a Nelnet Advisor (required)

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Focus and Flexibility Ability to stay on task with several customers at the same time in a noisy work environment Multi-tasking Ability to work with several systems and screens at the same time Stress Tolerance Maintains composure and patience with customers. De-escalates situations when customers are difficult.

Accurately reports customer complaints Attention to Detail Understands details of several functions to provide quality service Accountability - Owns all interactions with customers. Has history of excellent attendance record, adherence to schedule, and meeting quality expectations. Customer Service Orientation Sees quality customer service as primary reason for position Written Communications Able to clearly communicate information concerning student loans in writing.

EEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a Drug Free and Tobacco Free Workplace



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merrill Edge Financial Solutions Advisor Aurora Area Colorado

Bank Of America Corporation

Posted 4 days ago

VIEW JOBS 4/18/2019 12:00:00 AM 2019-07-17T00:00 Job Description: Financial Solutions Advisor II At Bank of America, we're creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world class digital platform. With each relationship and connection, we're looking to provide care and guidance for our clients when they need us most – whether they're just starting out, buying a home, building a family or planning for retirement. As part of our commitment, we're looking for the next generation of financial advisors—those with a passion for growing a long-term career and a drive to make our clients' financial lives better. If you are passionate about helping clients reach their financial goals, join Bank of America's Advisor Development Program and become a financial solutions advisor in one of over 4,000 financial center locations nationwide. The financial center financial solutions advisor role is a pivotal role for experienced advisors looking to grow in a world-class organization. From day one, you'll receive training from our award-winning Academy at Bank of America. This program delivers hands-on practice, personalized coaching and classes that will help you become the advisor you want to be. The Academy also provides training beyond portfolios and investment strategies. You'll learn to consider a client's entire and complex financial picture, and then guide them with advice and solutions to help them live their best financial lives. With demonstrated success, you have unlimited career growth and the opportunity to advance in many roles within Bank of America, Merrill Edge, Merrill Lynch and U.S. Trust. The Academy will support you along the way with dedicated programs, tools and resources throughout your career journey. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Get training and one-on-one coaching from Academy managers who are invested in your success. You'll be enrolled in the Advisor Development Program, part of The Academy, to develop as an advisor; the potential for growth is yours. * Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help clients achieve their financial goals and life priorities. * Get smart on core banking and investment solutions and connect clients to all of the solutions we provide. * Build your network. Starting at a financial center, you'll interact with banking customers, small business owners and higher net worth clients alike. You'll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business. * Build connections. Work in the center of the financial universe, tapping into a range of experts, from mortgage lenders to investment analysts. * Continuously learn and grow, with on-going career development support and opportunities for advancement with Bank of America, Merrill Lynch and U.S. Trust. * Achieve additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC) or leverage approved tuition reimbursement to further your education. We're a culture that * Believes in responsible growth and has a proven dedication to supporting the communities we serve. * Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience. * Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients and customers around the world. * Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs. Required skills: * Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. If you don't hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days. * Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services. * Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded. * Sets and accomplishes goals, achieving whatever you put your mind to. * Builds and nurtures strong relationships. * Collaborates effectively with others to get things done. * Communicates effectively and confidently and is comfortable engaging all clients. * Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. * Likes to learn, adapts to new information and seeks the right solutions for clients. * Efficiently manages your time and capacity. * Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients. Desired skills: * Strong computer skills with an ability to multitask in a demanding environment. * At least three years' experience working in the financial service industry and/or a sales environment where goals were met or exceeded. * Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). * Obtained your insurance licenses. Posting Date: 04/17/2019 Location: Aurora, CO, Southlands BC, 23930 E Smoky Hill Rd, - United States Travel: Yes, 20% of the time Full / Part-time: Full time Hours Per Week: 40 Shift: 1st shift Bank Of America Corporation Aurora CO

Email/Chat Customer Service Advisor - Aurora

Nelnet