Email Marketing Specialist

Join Our Team

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

• This is not a remote position, this position is located in Hauppauge, NY.

• To qualify, applicants must be legally authorized to work in the United States. At this time we are not able to consider applicants that require sponsorship, now or in the future, for employment visa status.*

Summary:

The Salesforce Marketing Cloud Administrator is responsible for the overall administration and support of the Salesforce-Marketing Cloud (MC) platform - integrating the environment with the Salesforce Financial Service Cloud platform. The Salesforce Administrator will drive system growth and evolution. This position will also be responsible for supporting the Marketing team on all Marketing Cloud services, enhancements and issues. The role requires a thorough understanding of how the Marketing Cloud environment can be utilized in support the credit union organization.

Education and/ or Experience:

• B.S. or B.A. in Computer Science or related technical field or eight years directly related experience

• Minimum of two years of professional experience administering Salesforce Marketing Cloud required

• Experience with Financial Services Cloud, a plus

• Salesforce certification is preferred

• Marketing Cloud Administrator certification is preferred

Job Duties:

• Provide support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects and issue resolutions

• Monitor data quality and integrity, data migrations, and data integration

• Create and maintain lists, data extensions, segmentation groups, e-mail tracking, reports and dashboards

• Maintain a change and enhancement schedule based on the Enterprise Project Management Policy

• Build, manage and prioritize enhancements within the MC roadmap.

• Gather, identify and analyze Salesforce business requirements, ensuring that they are complete and well-defined

• Perform QA processes on changes within the MC environment.

• Document enhancement requests and releases and train the IT team on the general user administration of the MC platform.

• Create different Data extensions and associate them to different campaigns

• Management of subscriber data (contact model, preference and profile center concepts)

• Configure Marketing Cloud products like Email Studio, Mobile Studio, Social Studio, Journey Builder, etc.

• Identify security best practices for data management, users, and permissions

• Other duties as assigned

Essential Skills:

• Outstanding diagnostic, problem-solving, and analytical skills.

• Ability to plan, prioritize, and organize projects.

• Strong interpersonal skills

• Excellent documentation skills

• Knowledge of Marketing Cloud integration offerings (FTP, API, MC Connect)

• Knowledge of Marketing Cloud extension products and features (Datorama, Interaction Studio, Audience Builder, etc.)

• Knowledge of account configuration including business unit structure, permissions, and security

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pays 100% of Dental & Vision premium

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

• Flexible hybrid schedule for eligible positions

The good faith range for this position is $80,000 to $95,000 annually. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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