Ellucian Colleague Application Administrator (Sql)

Ellucian Inc. Lake Mary , FL 32795

Posted 5 months ago

Employee Type: Full - Time

Ellucian designs technology that powers the educational mission of colleges and universities around the world. Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for today's students and higher education institutions. More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning.

Position Title: Cloud Colleague Assurance Application Administrator

Location: Lake Mary, FL

Company Profile:

Ellucian, an enterprise SaaS/Cloud Technology company disrupting the Higher Ed community as the largest provider of ERP systems, and cloud services market. We are exclusively focused on serving Higher Education; providing flexible & scalable hybrid cloud solutions that help colleges and universities improve & enrich the education experience by providing a fresh, modern, and more connected experience for both student & faculty. Our solutions are all Cloud-ready, all tied together with a first-of-its-kind data model and technology platform.

The Cloud Services group has a proven track record of delivering exceptional services to clients around the globe. We are seeking an experienced, detail-oriented, and motivated Application Administrator to join our Colleague Assurance Team. Our team is responsible for delivering high performance, high availability, and high stability Cloud applications to our clients by maintaining troubleshooting, tuning and configuring their entire technology stack including the Colleague ERP running on both the Linux and Windows/SQL platforms, Tomcat and IIS front-end applications.

Job Responsibilities:

The Applications Administrator will play an integral role in the success of the group. Specifically, s/he will be responsible for:

Incident Management

  • Resolve incidents that Associate level cannot resolve

  • Resolve incidents that escalate due to duration or impact

  • Engage Engineers when they are unable to resolve incidents/issues

  • Document steps taken to troubleshoot and resolve the incidents

  • Respond to tickets promptly (meeting SLO's)

  • Use and contribute to knowledge management documents

  • Scope method of procedures

Planned Work

  • Execute planned work as scheduled

  • Complete necessary pre-work to ensure planned work is completed successfully, on time, and within customer planned window

  • Follow and recommend improvements to runbooks for common tasks

  • Troubleshoot and resolve assigned problem tickets

  • Script to automate common, repeatable tasks across the supported products and technologies

  • Conduct root cause analysis for performance and the instability issues in the application

  • Develop and document processes, methods, procedures, and tools for diagnosing software defects & problems with commonly performed tasks

  • Manage multiple projects simultaneously and able to adapt to changing business goals

  • Analyze changes in newly released applications and updating the existing documents, processes, methods, procedures, and tools to work with these changes

  • Subject matter expert in providing detailed planning information to project coordinators to assist in the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for Ellucian technologies and products

  • Engage in continuous learning and adoption of new concepts, technologies, and problem-solving techniques

  • Participate in the weekly on-call rotation with the other team members to resolve critical production application issues that are escalated from the Monitoring team after hours and on weekends

Problem Management

  • Report problems when incidents are recognized repeatedly at a given customer or across multiple customers

  • Troubleshoot and resolve assigned problem tickets

Required Skills:

  • Minimum of 5+ IT experience in a large-scale environment

  • Minimum of 3+ years' experience in installing, configuring, troubleshooting, and tuning a major network application with a database backend and web front end

  • Windows and Linux system administration

  • Microsoft SQL server administration

  • IIS and Tomcat administration including security and SSL

  • PowerShell scripting

  • General advanced troubleshooting skills including debugging network, security, SSL, AD, database and application errors

  • Experience with Single Sign-on Configuration/Support (SSO) including the SAML protocol

  • ITIL Knowledge (Incident, Change and Problem Management) and related tools (ServiceNow)

  • A desire to resolve problems and not just incidents or events. Possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it in the future

  • Works well with cross-functional global and remote teams

  • Demonstrate the ability to learn new technologies, methods, and tools quickly to meet our business requirements

  • Proven ability to collaborate with team members to achieve successful customer outcomes

  • Strong presentation, verbal and written skills, excellent customer service, as well as high attention to detail

Desired Skillset (Plus to Have):

  • Hands-on operational experience with Amazon Web Services (AWS)
  • Ellucian Colleague ERP Administration, installation, and configuration

Education / Certifications:

  • B.S (Computer Science/Engineering) or equivalent preferred. Similar qualifications with adequate experience considered.
  • AWS Certification, a plus

Ellucian is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge.

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Ellucian Colleague Application Administrator (Sql)

Ellucian Inc.