Elite Support Coordinator

Rodan & Fields, LLC San Ramon , CA 94582

Posted 2 months ago

The Opportunity

Responsibilities:

  • Contributes to the productivity, effectiveness, and efficiency of the department

  • Takes on difficult challenges, finds creative solutions, and demonstrates ability to multi-task

  • Deliver white glove service by extending the highest level of courtesy, professionalism and friendliness in every interaction and touch point.

  • Recommend tailored solutions that result in thorough issue resolution. Provide meaningful and relevant knowledge and insight to Consultants regarding their business.

  • Identify opportunities to proactively meet Consultant's needs to deliver customized recommendations and services; focusing on value-added solutions.

  • Utilize a variety of resources including search engines, websites and internal resources to research Consultant requests with the goal of delivering meaningful and valuable solutions with a premium level of customer service.

  • Utilize multiple complex systems to accurately document, research and resolve Consultant inquiries.

  • Maintain and exceed performance standards including effectiveness, efficiency and quality. Works in a fast paced, structured environment that handles inbound contacts from the phone, email and the web.

  • Support the RF Connection, our internal product specialist department with the knowledge and ability to provide answers to basic product questions from our Consultants and their Customers.

  • Assist with other duties as assigned by management

General Competencies:

  • Analytical ThinkingAnalyzing and interpreting account information, focusing on details, relating various pieces of information together, identifying trends, and understanding the root cause of problems as well as successes.

  • Problem SolvingGenerating effective solutions to problems, considering unique aspects of situations, negotiating compromises, suggesting alternative solutions, and balancing business needs with individual needs (e.g., team member needs, customer needs.)

  • CommunicationConvey written information clearly and effectively through both formal and informal documents. Convey information orally, in such a way that the recipient(s) comprehends the message.

Qualifications:

  • Bachelor's or Associates degree desired or equivalent job experience.

  • Superior customer service and communication skills, both written and verbal.

  • Minimum of 3 years of customer service experience in a white glove or luxury industry is an asset. Prior experience in the hospitality, travel, or entertainment industries a plus.

  • Skincare or Social Marketing experience preferred.

  • Excellent organizational skills, superbly accurate, and process-savvy.

  • Enjoys making a difference through building business driven relationships.

  • Possesses a pleasant demeanor and the ability to maintain a positive attitude in high stress situations.

  • Demonstrates ability to work independently and thrive within a team oriented department.

  • Internet savvy and proficient at navigating multiple systems at one time.

  • Able to work in a flexible schedule environment (including evenings, weekends, and holidays).

  • Enjoys being punctual and maintaining an outstanding attendance record. Ability to pass a business writing proficiency test.

  • Successfully complete the Elite Consultant Support training program within 90 days.

  • This position is located in our Bishop Ranch location in San Ramon, CA.

The Company

Looking for a job? Dream big! We did! Dr. Katie Rodan and Dr. Kathy Fields met at Stanford University during their dermatology residency bonding over their personal struggles with acne and an understanding of how skin issues impact self-esteem and self-confidence. They combined their personal connection and professional expertise into a shared mission: to provide everyone with life-changing skincareTM that deliver real results!

Today, Rodan

  • Fields has grown from its humble beginnings in Dr. Katie Rodan's kitchen to the #1 skincare brand in the U.S. in 2016.* We combine our innovative products with a high-tech, high-touch approach, and as a result, more than a million customers have experienced the benefits of Rodan

  • Fields.

We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, we've got your prescription. Here's what we offer and what we're looking for:

Be Impactful. As a Rodan

  • Fields corporate employee, you will have the chance to make an impact every day! You'll become part of a positive, passionate movement that celebrates greatness and encourages employees to be catalysts for change. We provide a creative, vibrant workplace outfitted with all of the technology, tools and training you'll need to learn, grow and thrive!

Be Inspired. We do more than create life-changing skincare we create life-changing impact in our communities through our non-profit, Prescription for Change, the heart of Rodan

  • Fields. By funding empowerment programs for students, we teach them how to use their skills to make life-changing differences in their lives and the lives of others.

Be Rewarded. Are you looking for a career that allows you to contribute your talents in a way that can truly make a difference in people's lives? Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan

  • Fields enjoy rich benefits including competitive total rewards packages, a company-wide, long-term incentive plan, health benefits, annual 401(k) employer match, wellness reimbursement program, paid parental leave, education reimbursement and so much more.

At Rodan

  • Fields, you will be challenged to make an impact, inspired to do more, and rewarded for your contributions.

If you're ready to dream big, apply here!

  • Source Euromonitor International Limited; retail value RSP terms; all channels, USA; extracted from internal system on March 15, 2017; claim effective starting March 28, 2017.
upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Support Representative

JB Hunt

Posted 2 days ago

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Job Opening ID: 00299011 Customer Support Representative (Open) Job Title: Customer Support Representative Department: Operations Country: United States of America State/Province: California City: San Ramon Full/Part Time: Full time Shift: Job Description Summary: ICS - The Time to ACT is Now! How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 1,000 people and $1 Billion in revenue, we're not slowing down! Job Description: The Customer Support Representative, also known as a CEM or Customer Experience Representative, is responsible for working with the Salesperson, Customer, and Capacity Procurement Representatives to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow. Responsibilities: * Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision. * Markets, services and promotes JBHT's transportation products and services. * Solicits freight from existing customers. * Develops qualified leads and solicits freight from new customers. * Books loads tendered from customers, trace loads as needed and handle any other related duties. * Tracks freight volume by customer. * Maintains and builds effective relationships with customers. * Assists internal customers with problems on loads or customers. * Schedules pickup and delivery appointments. * Using electronic means, posts information on available trucks and capacity for specific regions. * Position requires full time attendance. Qualifications: * Two to four-year degree from an accredited university or up to six months equivalent experience. * Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable. * Ability to deal effectively and tactfully with customers and employees. * Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability. This position will be both challenging & rewarding with many opportunities to advance your career as well as increase your income! Apply today! Preferred Qualifications: Qualifications: Education: Language: Work Experience: Certifications: Competencies: Responsibilities: Company Overview: Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt. Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career! J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. "This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." JB Hunt San Ramon CA

Elite Support Coordinator

Rodan & Fields, LLC