Contributes to the productivity, effectiveness, and efficiency of the department
Takes on difficult challenges, finds creative solutions, and demonstrates ability to multi-task
Deliver white glove service by extending the highest level of courtesy, professionalism and friendliness in every interaction and touch point.
Recommend tailored solutions that result in thorough issue resolution. Provide meaningful and relevant knowledge and insight to Consultants regarding their business.
Identify opportunities to proactively meet Consultant's needs to deliver customized recommendations and services; focusing on value-added solutions.
Utilize a variety of resources including search engines, websites and internal resources to research Consultant requests with the goal of delivering meaningful and valuable solutions with a premium level of customer service.
Utilize multiple complex systems to accurately document, research and resolve Consultant inquiries.
Maintain and exceed performance standards including effectiveness, efficiency and quality. Works in a fast paced, structured environment that handles inbound contacts from the phone, email and the web.
Support the RF Connection, our internal product specialist department with the knowledge and ability to provide answers to basic product questions from our Consultants and their Customers.
Assist with other duties as assigned by management
Analytical ThinkingAnalyzing and interpreting account information, focusing on details, relating various pieces of information together, identifying trends, and understanding the root cause of problems as well as successes.
Problem SolvingGenerating effective solutions to problems, considering unique aspects of situations, negotiating compromises, suggesting alternative solutions, and balancing business needs with individual needs (e.g., team member needs, customer needs.)
CommunicationConvey written information clearly and effectively through both formal and informal documents. Convey information orally, in such a way that the recipient(s) comprehends the message.
Bachelor's or Associates degree desired or equivalent job experience.
Superior customer service and communication skills, both written and verbal.
Minimum of 3 years of customer service experience in a white glove or luxury industry is an asset. Prior experience in the hospitality, travel, or entertainment industries a plus.
Skincare or Social Marketing experience preferred.
Excellent organizational skills, superbly accurate, and process-savvy.
Enjoys making a difference through building business driven relationships.
Possesses a pleasant demeanor and the ability to maintain a positive attitude in high stress situations.
Demonstrates ability to work independently and thrive within a team oriented department.
Internet savvy and proficient at navigating multiple systems at one time.
Able to work in a flexible schedule environment (including evenings, weekends, and holidays).
Enjoys being punctual and maintaining an outstanding attendance record. Ability to pass a business writing proficiency test.
Successfully complete the Elite Consultant Support training program within 90 days.
This position is located in our Bishop Ranch location in San Ramon, CA.
Looking for a job? Dream big! We did! Dr. Katie Rodan and Dr. Kathy Fields met at Stanford University during their dermatology residency bonding over their personal struggles with acne and an understanding of how skin issues impact self-esteem and self-confidence. They combined their personal connection and professional expertise into a shared mission: to provide everyone with life-changing skincareTM that deliver real results!
Fields has grown from its humble beginnings in Dr. Katie Rodan's kitchen to the #1 skincare brand in the U.S. in 2016.* We combine our innovative products with a high-tech, high-touch approach, and as a result, more than a million customers have experienced the benefits of Rodan
We are transforming skincare, and we welcome your big ideas to fuel our ambitious growth plans! If you are looking for a life-changing career opportunity, we've got your prescription. Here's what we offer and what we're looking for:
Be Impactful. As a Rodan
Be Inspired. We do more than create life-changing skincare we create life-changing impact in our communities through our non-profit, Prescription for Change, the heart of Rodan
Be Rewarded. Are you looking for a career that allows you to contribute your talents in a way that can truly make a difference in people's lives? Join us and share your talents as we develop innovative solutions for your skin and empower entrepreneurs. In addition to working arm-in-arm with industry leaders, employees at Rodan
If you're ready to dream big, apply here!
Rodan & Fields, LLC