Eligibility Worker/Human Services Specialist 3

Initial Posting Date:

06/27/2024

Application Deadline:

07/11/2024

Agency:

Department of Human Services

Salary Range:

$3,776 - $5,232

Position Type:

Employee

Position Title:

Eligibility Worker/Human Services Specialist 3

Job Description:

Position Title: Eligibility Worker/Human Services Specialist 3

Initial Posting Date: June 27, 2024

Application Deadline: July 11, 2024

Salary Range: $3,776 - $5,232

Location: LaGrande

Recruitment Type: Open competitive/Internal ODHS

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity and inclusion.

• Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS:

Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

An equivalent combination of education, training, and experience relative to the class concept.

ESSENTIAL ATTRIBUTES

• Calm, clear, professional communication skills to ensure quality service daily by telephone, in writing or in person for internal and external customers.

• Strong ability to communicate with diverse groups and individuals responding to questions to derive customer needs

• Experience high volume of computer work, using various computer programs in a fast-paced environment.

• Experience interpreting and implementing policy and procedures

• Ability to maintain high level of confidentiality and handle sensitive information

• Ability to be flexible in application of procedures as priorities and procedures may change daily

Clearly describe how you meet the minimum qualifications and essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Click here to learn more about Aging and People with Disabilities.

YOUR DUTIES AT A GLANCE:

• Determine financial eligibility for Oregon Department of Human Services (ODHS) programs, including but not limited to, Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Temporary Assistance for Needy Families (TANF).

• Processes applications that are new and re-certifying by reviewing the applicant's financial and non-financial situations.

• Determine eligibility correctly and in a timely manner by following complex rules and policies which includes gathering appropriate documentation for the electronic case file.

• Refer applicants with additional needs to appropriate agencies.

WORKING CONDITIONS:

• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.

• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.

• Will require sitting at a computer or telephone for prolonged periods of the workday.

APPLICATION INSTRUCTIONS & REQUIREMENTS

Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

ADDITIONAL REQUIREMENTS:

• A valid driver's license and acceptable driving record is required.

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

HELPFUL INFORMATION:

• This is a permanent position and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Amy Acree via email at amy.acree@odhs.oregon.gov. Please be sure to include the job requisition number.