FIRST DAY OF FILING: 08/14/2015 AT 8:00 a.m. - ONLINE FILING ONLY
THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE AT ANY TIME WITHOUT PRIOR NOTICE.
TYPE OF RECRUITMENT:
DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY
Restricted to permanent employees of the Department of Children and Family Services who have successfully completed their initial probationary period. Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing.
VERIFICATION OF EXPERIENCE:
Verification of Experience Letter (VOEL) WILL NOT BE ACCEPTED for this examination. VOEL previously submitted for other examinations will also not be considered.
WITHHOLD INFORMATION :
Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing.
Makes initial and continual eligibility determinations of public assistance and grants for an assigned number of public assistance applicants and participants.
This is the journey-level of the Eligibility Worker class series and positions allocable to this class report to an Eligibility Supervisor. Eligibility Worker II's are assigned a caseload and are responsible for making independent determination of initial and continuing eligibility for applicants and program participants receiving public assistance within established guidelines and procedures.
May also perform Income Eligibility Verification of cases to calculate overpayment recovery amount. Incumbents must exercise knowledge of the laws, regulations and procedures governing the administration of public assistance grants and programs and of interviewing and record keeping techniques. Incumbents must also have the ability to search and gather records of various incomes or eligibility related information from multiple sources including computer databases, and apply the rules and regulations pertaining to eligibility for various categories of aid programs, make mathematical computations, evaluate financial data, and interact effectively with the public in the process of public assistance program evaluation.
Essential Job Functions
Obtains, clarifies, and verifies a client's financial, personal, and social information in order to correctly and accurately determine a minor's eligibility to receive public assistance by interviewing the client, in person or over the telephone; contacting agencies, insurance companies, businesses, schools, County staff, supervisors, etc; and applying the provisions of the public assistance program (e.g., foster care, CALWORKS, Social Security Income, etc.).
Analyzes and evaluates a client's financial, personal, and social information in order to correctly and accurately determine the minor/participant eligibility to receive financial assistance for foster care placement by interpreting and applying the provisions of the public assistance programs.
Determines the eligibility of a minor/participant in order for him/her to receive the appropriate type of aid from various public assistance programs by applying the provisions of those programs.
Computes budgets, benefits, and special payments in order to provide the correct amount of assistance by applying the provisions of the public assistance programs and using a calculator and appropriate computer software programs.
Assists clients, social workers, and the general public in completing necessary documents (e.g., applications and declaration forms) to ensure the information is complete and accurate and according to the provisions of the public assistance program.
Explains to participants, individuals from County and outside agencies, and the general public a variety of information (e.g. legal rights and responsibilities, types of public assistance, requirements of a public assistance program, etc.) by orally conveying critical information clearly and concisely or providing written information (e.g., instructions and pamphlets) to ensure that the participants are properly informed about their eligibility and benefits and that any information provided or received is complete and accurate according to the requirements of the public assistance program.
Enters, verifies, and corrects numerical and textual data to ensure the correctness and accuracy of a client's information by operating several computerized systems, reviewing computer-generated documents and forms, and following department policy and procedures.
Documents information received and actions taken (e.g., determinations, referrals and requests made, agreements reached, supplementary comments, court orders, etc.) by maintaining hardcopy data using a manual filing system and electronic data using various computerized systems (e.g., LEADER, CWS/CMS) in order to comply with the requirements of the public assistance programs.
Prepares correspondence, records, reports, and standardized forms by using various software programs or filling out standard forms by hand in order to document and record client information, process eligibility requests, facilitate data entry, etc. in accordance with the provisions of the public assistance program. Prepares various correspondence including memoranda, emails, and reports to respond to inquiries, document policies/procedures, document a case's results, etc.
Identifies a client's need for other social services, provides a client pertinent information, and refers a client to various agencies and community resources in order to provide the individual the most appropriate public assistance (e.g. in health housing, food, employment, child care, and transportation) by following the provisions of the various public assistance programs.
Collaborates with other County programs, public and private agencies, and community agencies (including law enforcement and other emergency services) by communicating and interacting with the appropriate individuals in order to ensure prompt and efficient delivery of social services for the client.
ONLINE FILING ONLY
One year of experience as an Eligibility Worker I* in the service of Los Angeles County.
PHYSICAL CLASS II Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.
LICENSE REQUIRED: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
SPECIAL REQUIREMENT INFORMATION:
In order to receive credit for Associate's or Bachelor's degree, you MUST include a legible copy of the official diploma or official transcripts with your online application within fifteen (15) calendar days from application submission.
This examination will consist of two (2) parts:
PART I: An evaluation of education and experience based on application information and Desirable Qualifications weighted 50%.
PART II: An Appraisal of Promotability (AP) to evaluate Knowledge and Skills; Adaptability and Dependability; Decision Making; Work Skills; Interpersonal Relations weighted 50%.
Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be placed on the eligible register.
Applicants will be notified of their test results by US mail. Scores cannot be given over the telephone.
ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade on this examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
NO PERSON MAY COMPETE FOR THIS EXAMINATION MORE THAN ONCE EVERY 12 MONTHS.
Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.
FINGERPRINTING CLEARANCE AND BACKGROUND INVESTIGATION: All Department of Children and Family Services employees are fingerprinted and subject to criminal background check by the State Department of Justice and Federal Bureau of Investigation.
Employment/Promotion is contingent upon passing the background checks. An individual with job-related convictions as defined by the County policy (PPG 514) or the requirements of a "sensitive position" may be withheld from appointment or may be discharged.
VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies in various locations throughout the Department of Children and Family Services.
AVAILABLE SHIFT: Any
APPLICATION AND FILING INFORMATION:
APPLICATIONS MUST BE FILED ONLINE ONLY.
Applicants are required to submit a standard Los Angeles County Employment Application online and complete the Supplemental Questionnaire to be considered for this examination. Paper application and/or resumes cannot be accepted in lieu of online application.
All applicants MUST complete the filing process ONLINE (via electronic submission). Applications will not be accepted by mail, fax, or in person.
We must receive your application and additional documents, if any, by 5:00 p.m. (PST) on or before the last day of filing.
All required documents must be submitted within fifteen (15) calendar days from application submission. Any missing required documents not submitted by the deadline will result in your application being rejected as incomplete.
Note: If you are unable to attach the required documents, you may e-mail them to Hornsa@dcfs.lacounty.gov.
You may also fax the documents to (213) 738-6470. Please make sure to reference your full name (Last, First name), examination title and number on the subject line of your e-mail or in your fax.
Apply online by clicking on the "APPLY" tab for this posting. You can also track the status of your application by using this website.
All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.
Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements.
Provide any relevant education, training, and experience in the spaces provided, so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned. If your application is incomplete, it will be rejected.
All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security (i.e.. 000-00-0000, 111-11-1111, etc) will result in an automatic rejection of your application.
COMPUTER AND INTERNET ACCESS AT LIBRARIES:
For candidates who may not have regular access to a computer or the Internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
California Relay Services Phone: (800) 735-2922
ADA Coordinator Email: email@example.com
Teletype Phone: (800) 899-4099
Alternate Teletype Phone: (800) 897-0077
Department Contact Name: Anglis Hornsby
Department Contact Phone: (213) 351-5633
Department Contact Email: firstname.lastname@example.org
Los Angeles County