Eligibility Services Technician I

Introduction

THIS IS A NEW ASSEMBLED
EXAMINATION. The eligible list
resulting from this examination will cancel any existing list and may last
approximately one year but can be extended.�Applications
and Supplemental Questionnaires must be in the possession of the Human Resource
Services Department by 5:00 p.m. on the Last Day for Filing.�
�
Supplemental Questionnaire:�A properly completed
Supplemental Questionnaire must be submitted with each application. Failure to
submit the Supplemental Questionnaire will result in disqualification.
�
Qualified
bilingual persons who speak English and are also fluent in:�Spanish, Chinese, Vietnamese, Cambodian, Laotian,
Korean, Mien, Tagalog, Amharic, Farsi, Dari, Tigrigna, Russian, Romanian or
Sign Languages are especially encouraged to apply. There is an�additional bi-weekly compensation�for persons in positions designated bilingual.
Qualified candidates may be tested to demonstrate language proficiency.
�
Applications
and Supplemental�Questionnaires�will only�be accepted on-line.�

DESCRIPTION

THE AGENCY

The Alameda County Social Services
Agency (SSA) is comprised of 2,400 men and women working collectively and in
partnership with community-based organizations to serve the needs of the
community. Services are provided through four departments: Administration and
Finance, Adult and Aging Services, Children and Family Services, and Workforce
and Benefits Administration. �
THE
POSITION��
Eligibility Services Technicians are
specialists in assisting individuals, families and children enroll in or
maintain health coverage and determining initial and on-going eligibility for
programs such as CalFresh, General Assistance, CalWORKs and/or Medi-Cal. The
current openings are in Oakland and Hayward. �
There are four levels of staffing for
the Eligibility Services Technician Series.� Eligibility Services
Technicians I-III are a flexibly-staffed class; work is expected to be
performed at the Eligibility Services Technician III level, but with initial
selection made at the Eligibility Services Technician�I (or entry)
level.�Eligibility Services Technician�IV represents the senior level
of the series and is filled through the Alameda County Civil Service
examination process. �
Eligibility Services Technician
I�are required to participate in specialized training classes in
preparation of learning effective interviewing techniques, appropriate
computerized case management and applicable Federal, State and County
regulatory requirements. They are expected to flex-promote to Eligibility
Services Technician II after successfully completing six months of training and
the demonstration of excellent work habits and job performance.
Eligibility Services Technician�IIs are expected to maintain excellent
work habits, gain work experience and demonstrate program proficiency which
qualifies them to flex-promote to�Eligibility Services Technician�III
after the equivalent of one year full-time service.� Appointments to
Eligibility Services Technician�I and Eligibility Services
Technician�II will not be extended beyond six months and one year,
respectively.
THE
IDEAL CANDIDATE��
The Ideal Candidate for the positions
of Eligibility Service Technician I -- III is committed to providing
exceptional customer service and possesses a background of performing community
service or a work history in working face-to face or over-the-phone with
individuals from various multi-cultural and socio-economic backgrounds. The
Ideal Candidate is an effective communicator; displays excellent interpersonal
skills, quickly grasps new concepts and is able to disseminate information
accurately and quickly to Social Services applicants and recipients. The Ideal
Candidate has well-developed work habits and exceptional skills using computers
and Windows-based software. Additionally, the Ideal Candidate will be able to:

• Perform clerical work that involves
  independent judgment and requires accuracy and speed. �
• Make accurate arithmetical
  computations. �
• Understand and follow complex oral
  and written directions. �
• Establish and maintain cooperative
  working relationships with co-workers and the public.
  To learn more about the exciting work of our Eligibility Service
  Technicians, please watch the short video below.

MINIMUM QUALIFICATIONS
Either I

Experience:

The equivalent of one year of experience in the
class of Specialist Clerk I or higher in the Alameda County classified service
(non-classified includes District Attorney's Office, Hospital Authority, and
the Consolidated Courts).

Or II
Experience:

The equivalent of one year of full-time, paid
and/or volunteer general office experience, involving public contact via
face-to-face or over-the-phone, interviewing and obtaining personal information
from the general public.

License: Possession of a valid California Motor
Vehicle Operator's license is required.

NOTE: The Civil Service Commission may modify the
Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified
candidates will possess the following competencies:

Knowledge of:

• Modern office practices and procedures,
  including business correspondence and filing and standard office equipment
  operation.

Ability to:

• Communicate effectively in writing and orally.
• Establish and maintain cooperative and objective
  relationships with the general public, culturally diverse populations, other
  departments/agencies and co-workers.
• Deal impartially and with restraint in stressful
  situations.
• Demonstrate good customer service, interpersonal
  sensitivity and diplomacy when working with others regarding sensitive or
  crisis situations.
• Perform mathematical computations accurately.
• Follow complex oral and written instructions.
• Use computers and software applications
  effectively
• Use office equipment such as fax, printers,
  copiers and scanners

EXAMINATION COMPONENTS

THE
EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1. A review of applicants' applications and
   supplemental questionnaire to verify possession of minimum requirements. Those
   candidates who possess the minimum requirements for the class will move on to
   the next step in the examination process.
   2)�Virtual
   Written Examination (Weighted Pass/Fail): A multiple-choice written test
   that will be weighted as qualifying only.�
   3)�Virtual
   Computer Skills Assessment (Weighted Pass/Fail): A typing test that will be
   weighted as qualifying only.
   4)�Oral Panel Interview Examination (Weighted as 100% of the final examination
   score):�If the candidate is successful in the written
   and typing test portions of the examination process, then the candidate will be
   invited to participate in an oral panel interview where they will be asked
   about past job experiences relating to the core competencies that successful
   incumbents of the job possess. The candidate who passes this portion of the
   exam will then be scored and put into rank order. The oral panel interview
   examination may also serve as the hiring interview at the discretion of the hiring
   authority.�
   �
   CANDIDATES MUST ATTAIN A QUALIFYING RATING ON
   EACH PORTION OF THIS EXAMINATION.
   �
   We
   reserve the right to make changes to the announced examination components.�
   Alameda County utilizes a Civil Service
   Selection System founded on merit. Such a system is competitive and based on
   broad recruitment efforts and equal opportunity for qualified applicants to
   test in an examination process designed to determine the qualifications,
   fitness and ability of competitors to perform duties of the vacant position.
   Many of our recruitments are targeted and specific to the needs of a current
   vacant position, in which case, the eligible list may be exclusively used for
   that current vacant position. Other recruitments may be more broadly used for
   both current and future vacancies, or for other alternate jobs with comparable
   scopes of work.
   To learn more about our recruitment and
   selection process, please visit the "What You Need to Know" section of our
   website,�https://hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants
will be informed via email with reasonable notice in advance of any examination
process which will require their attendance.�The following dates are�tentative�and subject to change based on the needs of the Agency.
TENTATIVE RECRUITMENT PLAN:�
�
Deadline for Filing:����
5:00 PM Monday, June 24, 2024
Review of Minimum Qualifications:
Wednesday, July 17, 2024
Virtual Written Examination:
Week of August 12, 2024
Virtual Performance Examination:
Week of September 20, 2024
Virtual Civil Service Oral Examination:�
Week of November 4, 2024
Notification of Results:\t\t
Week of November 18, 2024
TENTATIVE SELECTION PLAN:�
�
Departmental Hiring Interviews:

*Combined Process

• If
  designated as a combined oral examination/hiring interview, in addition to
  establishing an eligibility list, the oral interviews may serve as the final
  selection interview for vacancies in this classification.�
  WE RESERVE THE RIGHT TO MAKE CHANGES TO THE
  ANNOUNCED RECRUITMENT & SELECTION PLAN
  Alameda County and the Human Resource Services
  Department will make reasonable efforts in the examination and/or selection
  process to accommodate qualified individuals with disabilities and/or medical
  conditions in accordance/compliance with the State Fair Employment and Housing
  Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County's
  Reasonable Accommodation Policy and applicable statutes.�To request an
  accommodation due to a disability/medical condition during this or other phases
  of the examination/selection process, please contact the assigned Human
  Resources Representative listed on the job announcement�before the last date of�filing.�Alameda
  County requires applicants to provide supporting documentation to substantiate
  a request for reasonable accommodation. In order to qualify for a reasonable
  accommodation, applicants must have a disability/medical condition pursuant to
  the ADA, FEHA and applicable statutes.�
  For more information regarding our Reasonable
  Accommodation procedures, please visit our website:��https://hrs.alamedacountyca.gov

BENEFITS

Alameda County offers a
comprehensive and competitive benefits package that affords wide-ranging health
care options to meet the different needs of a diverse workforce and their
families. We also sponsor many different employee discount, fitness and health
screening programs focused on overall well being.� These benefits include
but are not limited to*:
For your Health &
Well-Being
�
Medical

• HMO & PPO
  Plans
  �
  Dental

• HMO & PPO
  Plans
  �
  Vision or Vision
  Reimbursement
  �
  Share the Savings
  �
  Basic Life Insurance�
  �
  Supplemental Life
  Insurance (with optional dependent coverage for eligible employees)�
  �
  County Allowance Credit
  �
  Flexible Spending Accounts

• Health FSA, Dependent Care and Adoption Assistance
  �
  Short-Term Disability
  Insurance
  �
  Long-Term Disability
  Insurance
  �
  Voluntary Benefits -
  Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services
  �
  Employee Assistance
  Program
  For your Financial Future
  �
  Retirement Plan - (Defined
  Benefit Pension Plan)
  �
  Deferred Compensation Plan
  (457 Plan or Roth Plan)
  For your Work/Life Balance
  �
  12 paid holidays
  �
  Floating Holidays
  �
  Vacation and sick leave
  accrual
  �
  Vacation purchase program
  �
  Catastrophic Sick Leave
  �
  Group Auto/Home Insurance
  �
  Pet Insurance
  �
  Commuter Benefits Program
  �
  Guaranteed Ride Home
  �
  Employee Wellness Program
  (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  �
  Employee Discount Program
  (e.g. theme parks, cell phone, etc.)
  �
  Child Care Resources
  �
  1st�United Services Credit Union�

• Eligibility is determined
  by Alameda County and offerings may vary by collective bargaining
  agreement.� This provides a brief summary of the benefits offered and can
  be subject to change.

Conclusion

All
notices related to County recruitments for which you have applied will be
sent/delivered via email. Please add�@jobaps.com, @acgov.org,
Noreplyalamedacountyhr@acgov.org�and�Noreply@jobaps.com�as
accepted addresses to any email blocking or spam filtering program you may use.
If you do not do this, your email blocking or spam filtering program may block
receipt of the notices regarding your application for recruitments. You are
also strongly advised to regularly log into your County of Alameda online
application account to check for notices that may have been sent to you. All
email notices that will be sent to you will also be kept in your personal
online application account. You will be able to view all of your notices in
your online application account by clicking on the 'My applications'
button on the Current Job Openings page.
Please
take the steps recommended above to ensure you do not miss any notices about a
recruitment for which you have applied. The County of Alameda is not
responsible for notices that are not read, received or accessed by any
applicant for a County recruitment.
NOTE:
All notices are generated through an automated email notification system.
Replies to the email boxes�Noreply@jobaps.com�and
noreplyalamedacountyhr@acgov.org�are routed to unmonitored mailboxes. If
you have questions, please go to our website at�www.acgov.org/hrs. You may
also contact the Human Resources Analyst listed on the job announcement for the
recruitment for which you have applied.
�
Montrice Goodman�|
Human Resources Analyst
Human Resource Services,
County of Alameda
(510) 208-3954 |�Montrice.Goodman2@acgov.org
https://hrs.alamedacountyca.gov
�
DISASTER SERVICE WORKER
All Alameda County
employees are designated Disaster Service Workers through state and local
law.� Employment with the County requires the affirmation of a loyalty
oath to this effect. Employees are required to report to work as ordered in the
event of an emergency.
EQUAL EMPLOYMENT
OPPORTUNITY
Alameda County has a
diverse workforce, that is representative of the communities we serve and is
proud to be an equal opportunity employer. All aspects of employment are based
on merit, competence, performance and business need. Alameda County does not discriminate
in employment on the basis of, race, color, religion, sex (including pregnancy
and gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age, membership
in an employee organization, retaliation, parental status, military service, or
other non-merit factors protected under federal, state and local law. Alameda
County celebrates diversity and is committed to creating an inclusive, and
welcoming workplace environment.