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Eligibility Assistant-092618-170767

Expired Job

State Of Tennessee Nashville , TN 37201

Posted 3 months ago

Minimum Qualifications Benefits Supplemental Questions


Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Substitution of Experience for Education: Qualifying full-time eligibility determination experience at a professional, paraprofessional, or technical level may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Other Requirements:

Necessary Special Qualifications:
Applicants for this class must:

  • Complete a criminal history disclosure form in a manner approved by the appointing authority;

  • Agree to release all records involving their criminal history to the appointing authority;

  • Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Under immediate supervision, is responsible for professional eligibility determination work of routine difficulty; and performs related work as required.

Distinguishing Features: This is the entry-level class in the Eligibility Counselor sub-series. An employee in this class learns the rules and regulations necessary to determine eligibility for monetary benefits for social services. This class differs from that of Eligibility Counselor 2 in that an incumbent of the latter acts at the working level under general supervision.

  • An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Competencies (KSA's):


  • Dealing with Ambiguity

  • Problem Solving

  • Time Management

  • Drive for Results

  • Approachability

  • Compassion

  • Composure

  • Customer Focus

  • Listening

  • Patience


  • Advanced knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

  • Basic computer knowledge

  • Knowledge of basic arithmetic applications

  • Knowledge of basic office skills such as word processing and managing files and records

  • Proficient knowledge of principles for providing customer service


  • Active learning

  • Active listening

  • Basic computer skills

  • Basic mathematical skills

  • Communicating effectively, both verbal and written, as appropriate for the needs of the audience

  • Critical thinking, problem-solving, and decision-making skills

  • Effective organizational skills

  • Proficient customer service skills

  • Proficient keyboarding skills

  • Time management

  • Understanding written sentences and paragraphs in work related documents


  • Ability to be flexible and adaptable in various situations and environments

  • Ability to be objective

  • Accurately compares similarities and differences

  • Adds, subtracts, multiplies, or divides quickly and correctly

  • Adjusts one's actions in relation to others' actions

  • Applies general rules to specific problems to produce answers that make sense

  • Combines pieces of information to form conclusions

  • Communicates information and ideas verbally and in writing so others will understand them

  • Concentrate on tasks over a period of time without being distracted

  • Maintain focus in the presence of distracting sounds

  • Manages time effectively

  • Multi-tasks with competing priorities

  • Performs simple office tasks

  • Quickly make senses of, combine, and organize information

  • Retains information

  • Understands information and ideas presented through verbal and written communication

  • Works as part of a team

  • Works in diverse environments

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Eligibility Assistant-092618-170767

Expired Job

State Of Tennessee