Minimum Qualifications Benefits Supplemental Questions
LOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADULT AND FAMILY SERVICES DIVISION, DAVIDSON COUNTY
Education and Experience: Graduation from an accredited college or university with a bachelor's degree.
Substitution of Experience for Education: Qualifying full-time eligibility determination experience at a professional, paraprofessional, or technical level may be substituted for the required education, on a year-for-year basis, to a maximum of four years.
Necessary Special Qualifications:
Applicants for this class must:
Complete a criminal history disclosure form in a manner approved by the appointing authority;
Agree to release all records involving their criminal history to the appointing authority;
Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Under immediate supervision, is responsible for professional eligibility determination work of routine difficulty; and performs related work as required.
Distinguishing Features: This is the entry-level class in the Eligibility Counselor sub-series. An employee in this class learns the rules and regulations necessary to determine eligibility for monetary benefits for social services. This class differs from that of Eligibility Counselor 2 in that an incumbent of the latter acts at the working level under general supervision.
Dealing with Ambiguity
Drive for Results
Advanced knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Basic computer knowledge
Knowledge of basic arithmetic applications
Knowledge of basic office skills such as word processing and managing files and records
Proficient knowledge of principles for providing customer service
Basic computer skills
Basic mathematical skills
Communicating effectively, both verbal and written, as appropriate for the needs of the audience
Critical thinking, problem-solving, and decision-making skills
Effective organizational skills
Proficient customer service skills
Proficient keyboarding skills
Understanding written sentences and paragraphs in work related documents
Ability to be flexible and adaptable in various situations and environments
Ability to be objective
Accurately compares similarities and differences
Adds, subtracts, multiplies, or divides quickly and correctly
Adjusts one's actions in relation to others' actions
Applies general rules to specific problems to produce answers that make sense
Combines pieces of information to form conclusions
Communicates information and ideas verbally and in writing so others will understand them
Concentrate on tasks over a period of time without being distracted
Maintain focus in the presence of distracting sounds
Manages time effectively
Multi-tasks with competing priorities
Performs simple office tasks
Quickly make senses of, combine, and organize information
Understands information and ideas presented through verbal and written communication
Works as part of a team
Works in diverse environments
State Of Tennessee