Electronic Technician

Job Title: Electronic Technician

Job Location: Salem, NH

Hourly Rate: Up to $25hr depending on experience.

Job Summary:

• Come join our team! We currently have an exciting possible Temp-to-Perm opportunity in Salem, NH for an Electronic Technician with 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.

Job Description:

• Repairs customer equipment, i.e., O.E.M. and value-added products; records details of repairs; parts replaced; serial numbers; customer concerns; arranges for shipping and transportation of customer equipment.

• Troubleshoot, repair, and test manufactured equipment.

• Bench repair of electronic assemblies or equipment from customers by inspecting malfunctioning or damaged products to determine the nature, source, and scope of the problem.

• Determines parts and equipment required for service calls.

• Provides local on-site and remote technical assistance.

• Coordinates problem resolution with engineering, quality assurance, customer service, and other personnel.

• Arranges for transportation of parts and equipment to the customer's location for installation or from the customer's location to shop for repairs that cannot be performed on premises.

• Keeps records of work hours, parts utilized, and work performed for each service call.

• Keeps RMA database up-to-date by entering details of repairs in the RMA database.

• Additionally, enters details of repairs performed by customer technicians.

• Keeps records of repairs done on newly manufactured equipment.

• Provide input and develop test procedures for equipment under test.

• Contact service personnel over email or telephone to obtain or give information and directions regarding service or installation activities.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Certify and maintain OEM repair certifications (i.e. Dell, Wyse, HP, Sharp, Cisco, etc.) as required.

Education:

• High School Diploma or equivalent, Associate's degree (A. A.) is a plus.

Required:

• Must have 2+ years of experience servicing, maintaining, configuring, and/or assembling complex electronic devices, including computers, printers, photocopiers, scanners, phones, and networking devices.

• Have an understanding of electrical circuit schematics.

• Ability to read mechanical print sets.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and provide detailed instructions and correspondence.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must be familiar with Microsoft Windows, Linux, and TCP/IP.

• Must be familiar with network security concepts and practices.

• Must be familiar with use of Microsoft Office suite, including PowerPoint, Word, Outlook, and Excel.

• Must have excellent customer service skills to communicate effectively with customers who have malfunctioning equipment.

• Must have excellent oral and written communication skills; must be prepared to demonstrate during interview.

• Ability to speak effectively before groups of customers or employees of an organization.

Preferred:

• Certified to service Dell and HP computing equipment.

Note:

• Occasional local travel to customer facilities to repair, deliver, and/or pick up equipment may be required.

• Must be U.S. Citizen - "Must be able to meet ITAR requirements, including US citizenship to be considered for this role."

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