The Electronic Banking Assistant Manager will assist with the monitoring of the daily work being performed by the Deposit Operations staff. The work can include the following functions; ACH, ATM, Non-Post items, Online Banking, Mobile Applications, Account Maintenance and other duties as assigned.
Support the Bank's "client first" focus and rules of engagement-maintaining a professional demeanor, working as an active member of the CNOB team, providing all clients excellent service, always striving to make CNOB "A Better Place to Be".
Assist with monitoring departmental workflows and prioritizing issues the CNOB / Digital Bank environments.
Organizes work schedule to ensure appropriate redundancy, sufficient backup, and cross training.
Interacts with other departments within the bank, managing escalations, addressing complaints and resolving problems involving deposit customers.
Monitors Customer Information File Changes, Bank Adjustments, Returns, Treasury reclamations, Holds, ACH, Regulation E, Stop Payments, customer and branch questions, etc.
Evaluates employee strengths and weaknesses and implement employee training.
Support project initiatives for the bank and digital bank environments
Understand and contribute, as needed, to new product & enhancement rollouts to meet the needs of the clients in the CNOB / Digital Banks environments
Familiarity with various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and US PATRIOT Act, and Reg DD (Truth in Savings) and compliance policies and procedures.
Knowledge of electronic banking channels (ACH, ATM/Debit, Online Banking, Bill Pay) and related regulations.
Familiarity with FIS / Q2 Core Banking Systems.
Familiarity with Bank reconciliations.
Familiarity with Bank security and safety practices, risk impact analysis, and Audit/SOX requirements.
Knowledge of electronic bank products and services.
Previous experience managing a staff in a diverse working environment.
Conflict resolution experience
Proficient with Microsoft Office Applications.
Strong "client first" interest and ability.
Excellent communication and interpersonal skills.
Flexibility in a constantly changing environment.