Electronic Banking Analyst II

Bankers Trust Des Moines , IA 50301

Posted 3 weeks ago

Job Summary:

Provides timely technical and administrative support to the E-Payments, Cards and ATM, and Digital Banking teams and Electronic Banking management. This includes the setup, training and support of Treasury Services and/or customers such as ACH, Wires, Remote Deposit, Digital Banking products, credit card products, debit and prepaid card products, and ATMs. Support and handling of research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. Work on departmental as well as corporate wide projects as a Subject Matter Expert, Business Analyst or Project Manager. Be a Go-To resource when any of the managers are not available.


Primary Functions and/or

Responsibilities:
  • Provide assistance to Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking managers with creating and maintaining product/service strategies, roadmaps, features and user stories in the Aha! system.

  • Coordinate the research, reporting, and resolution of issues reported as needed for Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking teams.

  • Propose system and procedure changes as needed to prevent future issues, improve function, or improve service.

  • Provide backup support to the E-Payments, Cards and ATM, and Digital Banking teams as needed, including the call center.

  • Create and maintain documentation for procedures for new and existing products.

  • Update disaster recovery scripts and storage boxes as necessary.

  • Serve as Subject Matter Expert, Business Analyst or Project Manager on departmental projects.

  • Serve as Subject Matter Expert on PMO corporate wide projects.

  • Create project, processing and payment workflows

  • Assist Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing.

  • Monitor and review vendor communications for all products and services supported by the Cards-ATM, Digital Banking, and E-Payments teams for issues, enhancements and new feature/functionality.

  • Escalate unresolved issues, including all relevant details, to appropriate individuals and/or vendors.

  • Recognizes and suggests process improvements, then executes approved changes successfully.

  • Other duties as assigned, including serving on committees and participating in product advisory boards as assigned.

  • Must keep current and maintain extensive knowledge of the Rules and Regulations regarding the processing of card and ATM transactions and electronic payments.

  • Be a Go-To resource when any of the managers are not available

Education and/or Experience:

  • Bachelor's degree preferred
  • 5 - 8 years' experience in Bank operations, project coordination or similar financial functions or equivalent combination of education and experience.
  • AAP, APRP, or other industry certification preferred

Specific Skills, Knowledge & Abilities:

  • Ability to prioritize and execute tasks in a time sensitive environment.

  • Thorough knowledge of bank operations.

  • Thorough knowledge of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing.

  • Working knowledge of Banking/Financial Institution regulatory requirements.

  • Thorough knowledge of all technical and administrative functions of the Cards-ATM, Digital Banking, and E-Payments teams.

  • Strong analytical and problem solving skills.

  • Keen attention to detail.

  • Excellent verbal and written communication skills.

  • Knowledge of different project lifecycles

  • Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions (i.e. data entry clerk versus company president).

  • Provide outstanding customer service.

  • Ability to understand, use, monitor, and evaluate varying types of computer systems.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sr HR Business Partner Commercial Banking

Wells Fargo

Posted 4 days ago

VIEW JOBS 3/26/2020 12:00:00 AM 2020-06-24T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Human Resources develops and implements our "team members, candidates, and operational" strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR team members, strengthen controls, and scale technology infrastructure. Seeking highly motivated Senior HR Business Partners to join our Commercial Banking Group. The Sr. HRBP role will provide strategic HR consulting, resulting in comprehensive human capital strategies and metrics for these businesses. These positions will have a measurable impact on the success of Commercial Banking through human capital initiatives, programs, and consultation. Key Responsibilities include but are not limited to: * Partner with Commercial Banking to build leadership and team effectiveness strategies and practices throughout the organization. * Partner with executive/senior leaders to anticipate opportunities to influence and lead change that will improve individual, team and enterprise performance. * Use understanding of business and enterprise goals to consult with business executives and act as a strategic partner in the identification of needs, opportunities, solutions and risks relating to HR programs and services, workforce productivity and engagement, organizational design and performance, talent management, team member retention, and diversity and inclusion. * Proactively assess and consult on the impact of human capital strategies, make recommendations for adjustments or enhancements, and ensure execution of the human capital plan to achieve business and risk objectives. * Develop a strong understanding of the business and use metrics to help make data-informed decisions, build the business case for HR programs, align HR strategy with corporate and business goals, assess the performance of HR programs; and balance art with science when interpreting metrics. * Identify and manage human capital risks to the organization; size up risk tolerance and variances particularly with regard to proactively and reactively mitigating liability specific to HR litigation. * Build strong relationships and becoming a trusted advisor by demonstrating business acumen, best practices, and industry trends. * Embrace the HR Operating Model by proactively and effectively collaborating with internal partners to positively influence outcomes Required Qualifications * 6+ years of experience in one or a combination of the following: human resources, organizational development, or consulting in business, management, non-profit, government or education * 4+ years of leadership experience * 6+ years of human resources consulting experience Desired Qualifications * Ability to effectively partner and influence at the executive level * Financial services industry experience * Knowledge and understanding of organizational design * Ability to interact with integrity and a high level of professionalism with all levels of team members and management * Ability to develop and execute business vision, strategies, and goals * Ability to assess issues, make quick decisions, implement solutions, and influence change * Ability to strategically analyze data and diagnose opportunities and interventions * Strong project management skills * Diversity and inclusion consulting experience * Experience creating and executing human capital plans that align with business objectives * Change leadership experience * Experience working with subject matter experts within multiple human resources disciplines such as talent development, talent management, compensation, talent acquisition, performance management, diversity, or employee relations * Experience consulting, influencing and partnering with business executives, leadership, human resources partners and peers * Experience providing executive coaching to senior leaders * Experience with developing and consulting on succession planning, recognition, team member engagement and retention strategies * Professional presentation skills * Excellent verbal, written, and interpersonal communication skills * A Master's degree or higher in human resources or organization development Other Desired Qualifications * Experience providing outstanding human resources client or business support as a trusted, business driven, results oriented leader * Experience as a strategic leader and advisor that can demonstrate thought leadership * Ability to understand business models and human capital, including but not limited to: workforce planning, succession planning, and organization design/effectiveness. * Ability to understand the specific business needs and opportunities in order to provide solutions that are then implemented and executed * Ability to lead change and transformation while going through significant change and transformation within your own organization * Experience working in an HR environment to predict ROI * Ability to navigate a complex HR and Shared Service environment in a matrixed organization. * Experience supporting leaders and the overall organization with their transformation at the macro level * Experience in Commercial Banking, Retail Banking or Consumer Lending * Knowledge of credit with a strong business acumen in the Financial Services Industry Job Expectations * Ability to travel up to 20% of the time Salary Information To be determined Street Address CA-SF-Financial District: 333 Market St - San Francisco, CA IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA NC-Charlotte: 301 S Tryon St - Charlotte, NC MN-Minneapolis: 550 South 4th St - Minneapolis, MN Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo West Des Moines IA

Electronic Banking Analyst II

Bankers Trust