Provides timely technical and administrative support to the E-Payments, Cards and ATM, and Digital Banking teams and Electronic Banking management. This includes the setup, training and support of Treasury Services and/or customers such as ACH, Wires, Remote Deposit, Digital Banking products, credit card products, debit and prepaid card products, and ATMs. Support and handling of research, follow up on issues, and the evaluation, installation, and monitoring of potential or selected new vendors/systems. Work on departmental as well as corporate wide projects as a Subject Matter Expert, Business Analyst or Project Manager. Be a Go-To resource when any of the managers are not available.
Provide assistance to Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking managers with creating and maintaining product/service strategies, roadmaps, features and user stories in the Aha! system.
Coordinate the research, reporting, and resolution of issues reported as needed for Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking teams.
Propose system and procedure changes as needed to prevent future issues, improve function, or improve service.
Provide backup support to the E-Payments, Cards and ATM, and Digital Banking teams as needed, including the call center.
Create and maintain documentation for procedures for new and existing products.
Update disaster recovery scripts and storage boxes as necessary.
Serve as Subject Matter Expert, Business Analyst or Project Manager on departmental projects.
Serve as Subject Matter Expert on PMO corporate wide projects.
Create project, processing and payment workflows
Assist Electronic Banking management, the E-Payments, Cards and ATM, and Digital Banking staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing.
Monitor and review vendor communications for all products and services supported by the Cards-ATM, Digital Banking, and E-Payments teams for issues, enhancements and new feature/functionality.
Escalate unresolved issues, including all relevant details, to appropriate individuals and/or vendors.
Recognizes and suggests process improvements, then executes approved changes successfully.
Other duties as assigned, including serving on committees and participating in product advisory boards as assigned.
Must keep current and maintain extensive knowledge of the Rules and Regulations regarding the processing of card and ATM transactions and electronic payments.
Be a Go-To resource when any of the managers are not available
Education and/or Experience:
Specific Skills, Knowledge & Abilities:
Ability to prioritize and execute tasks in a time sensitive environment.
Thorough knowledge of bank operations.
Thorough knowledge of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing.
Working knowledge of Banking/Financial Institution regulatory requirements.
Thorough knowledge of all technical and administrative functions of the Cards-ATM, Digital Banking, and E-Payments teams.
Strong analytical and problem solving skills.
Keen attention to detail.
Excellent verbal and written communication skills.
Knowledge of different project lifecycles
Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions (i.e. data entry clerk versus company president).
Provide outstanding customer service.
Ability to understand, use, monitor, and evaluate varying types of computer systems.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"