New York City, NY Manhattan , NY 10010
Posted 2 weeks ago
If you are hired provisionally in this title, you must take and pass the Civil Service Exam, when it becomes
available, to be eligible for continued employment.
Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
Under the supervision of the Electronic Application Supervisor, with some latitude for independent judgement, the Electronic Application Counselor is responsible for interviewing clients who are applying for Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), and enrollment in Qualified Health Plans (QHP) and insurance affordability programs through the NYS Health Care Exchange (HX) and Access NYC (ANYC). Review and verify client's documentation and provide information and assistance with the electronic application process. Performs other related work.
FIA is recruiting for four (4) Eligibility Specialist II's, to function as an Electronic Application Counselors, who will:
Health Insurance Program (CHIP) or qualified Health plans, as well as Cash Assistance (CA), and
Supplemental Nutrition Assistance Program (SNAP) through the New York State of Health
Marketplace and Access NYC.
following the respective program specifications; provides information on the various health coverages
including premium tax credit and cost sharing reduction, and the various programs offered through
Cash Assistance and SNAP.
in QHP, CA, SNAP; and scans, indexes and uploads documents into the State Health Exchange
site and POS. Encourages client use of self-service document return options such as mobile
document upload and self-service scanning.
following guidelines and procedures and compliance with privacy and security standards.
routes to same day interview. Schedules clients for additional appointments or makes referrals
to other Community Based -organizations (CBO), CACs, the HX call center, or local Job and
SNAP centers if needed.
to changes in income, resources, or changes in address, family composition and age to ensure
an effective transition and continuity of care and benefits.
as log of case updates. Prepares activity log of enrollments/dis-enrollments and transfers for
submission to the EAC Unit Supervisor.
during the interview or when completing the electronic applications.
Work Location:
470 VANDERBILT AV
32-20 NORTHERN BLVD
201 BAY ST
Hours/Shift:
9:00am-5:00pm
Minimum Qualifications
Completion of 30 semester credits at an accredited college or university; or
A four high school diploma or its educational equivalent and one year of full-time satisfactory experience in one or more of the following areas; performing the work described below:
a. Interviewing, gathering information and/or preparing necessary documentation for the purpose of making recommendations concerning eligibility for public assistance or unemployment, health benefits, social security, insurance, or participation in social services or community programs, and other similar benefits; or
b. Performing bookkeeping, bank teller duties, housing office teller duties, purchasing agent, assistant store manager, sales representative responsible for accounts, or customer service duties or a job in which the duties include helping customers with questions or concerns; or
c. Dealing with social service agencies, legal representatives, or aiding individuals in navigating housing, social, financial or health problems or application systems; or
Special Note
Work experience which provides only incidental opportunities to perform the job duties as described in "2a", "2b" and "2c" above are not acceptable for meeting the minimum qualification requirements.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
New York City, NY