GrafTech International is the leader in the graphite industry focused on maximizing customers' bottom lines and providing unparalleled service, while developing cutting-edge technology that sets the standard in the steel industry. GrafTech International has a challenging opportunity for a Technical Service Engineer on its Customer Technical Service team. This position will provide technical services to customers and provide feedback and direction regarding customer perception of product application and performance used to improve processes and products. This engineer will provide customers with value-added service contributions that help to improve their production process and reduce costs. The candidate must have a strong electrical and technical background, be a self-starter and have well-disciplined work habits. This position will be located in the Corporate Office in Brooklyn Heights, OH.
Visit customers to acquire and enhance product application and competitive performance.
Provide technical advice /service support to sales, sales office and other partners.
Contribute to the development and implementation of account strategy.
Analyze product performance and recommends commercial value added differentiation strategies.
Assist with the customer complaint resolution process.
Coordinate customer trials through sales.
Lead or participates in continuous improvement projects.
BS Electrical Engineering, plus 3-7 years of experience in three-phase power systems. Experience with Electric Arc Furnaces a plus.
Capable of completing technical tasks with limited supervisory or other assistance.
Moderate to strong ability to analyze related data, identify trends, and convert to action quickly.
Moderate to strong knowledge of statistical methods skills.
High level of confidence and capability with respect to presentation skills.
We offer a competitive salary and benefits package commensurate with experience and the opportunity to join a well-established organization. If you thrive in a challenging environment and have a proven track record in achieving results, come join our worldwide organization. For immediate consideration, please go to the following link and apply on our Career page at www.graftech.com/CAREER-CENTER.aspx.
To learn additional company information, please visit our website at www.graftech.com.
GrafTech International is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.