Electric Incident Investigation Specialist, Senior

Pacific Gas And Electric Company San Francisco , CA 94118

Posted 2 months ago

Requisition ID# 32766

Job Category : Compliance / Risk / Quality Assurance

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location: San Francisco

Company

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Job Summary

The Electric Incident Investigations team performs electric and ignition incident investigations. The responsibilities of this team include preparation and timely submittal of incident reports to the CPUC and to PG&E Electric Operations leadership, responding to related data requests, reporting on investigation findings, and developing recommendations for preventing recurrence of the root causes of incidents. The team also manages the process for documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.

The Support and Metrics sub-team is a diverse group of analysts and/or investigators that support Electric Incident Investigations, including drafting and tracking/trending of investigative reports and data requests. The team ensures alignment with regulatory requirements and may review/approve technical reports and associated data requests, ensuring timely submission to requestors. They leverage past learnings to inform corrective actions to prevent or mitigate future occurrence. They collaborate with cross-functional work groups to gain consensus throughout investigation, leveraging the appropriate stakeholders at key checkpoints.

Job Responsibilities

  • Track and monitor completion incident reports and associated data requests to the CPUC and to PG&E Electric Operations leadership, independently identifying bottlenecks and resolving or escalating as appropriate. May draft/edit deliverables.

  • Summarize findings/work of team for internal stakeholders, including weekly/monthly summaries.

  • Work with other PG&E departments to gather information to determine extent of condition, understanding past/current/future efforts/initiatives/programs that may be related to a current investigation. This may include departments such as the Corrective Action Program (CAP), Electric Asset Strategy, and the Applied Technology Services (ATS).

  • Work with the leadership of other PG&E departments that are contributors to or stakeholders of the investigation process to develop responses and/or gain consensus.

  • Develop relationships with stakeholders and obtains feedback on team work on a regular basis, improving process as needed to ensure work product is providing intended value.

  • Maintain high level of stakeholder satisfaction. Ensure client needs are met, regularly soliciting feedback and ensuring understanding of how work product will be used downstream. Ensures regular and effective stakeholder communication. Routinely interfaces with client groups at the individual contributor through Senior Manager level.

  • May support Electric Incident Reporting, Emergency Operations Center, and/or Regional Emergency Center activations. May include documenting damages and hazards that occur on electric facilities during Public Safety Power Shutoff (PSPS) events.

  • Ensures communication is tailored to the audience, including ensuring data summaries are at the appropriate level of detail.

  • Present and review with stakeholders up to Senior Manager, gaining acceptance, concurrence or approval, where required.

  • May prepare and present materials to internal Electric Operations leadership and key stakeholder groups, such as Asset Strategy and the Community Wildfire Safety Program. Partner with business stakeholders to ensure that issues that arise during the meetings are resolved.

Qualifications:

Minimum

BA/BS in Engineering, Business, Science or job-related discipline or equivalent work experience.

5 years of job-related experience in Analysis/Trending, Tracking/Metrics, Reporting/Governance, Project/Program Management, Investigations, Regulatory Case Management, Engineering, Construction or working in an analytical/regulatory/legal environment and/or related education.

Desired

7+ years of job-related experience

2+ years of job-related experience in utility incident investigations

Ability to make sense of complex, high quantity, and sometimes contradictory information and translate to actionable key takeaways and visualizations (e.g., Tableau dashboard), iterating to meet customer needs

Experience collecting and reviewing data (e.g., searching for anomalies/data gaps/inconsistencies), utilizing repeatable processes and adding controls when possible to increase data integrity

Excellent oral (phone and in-person) and written (e-mail, presentations, dashboard summaries/key takeaways) communication skills, including technical writing and presentations

Ability to pay attention to details, ensure consistency across concepts, be careful about details and thorough in completing work tasks

Ability to work independently and collaborate, removing obstacles or escalating to get work done

Ability to plan and prioritize work to meet commitments aligned with organizational goals

Prior experience with project/program management, managing large volumes of work concurrently

Ability to collaborate and influence in matrixed environments, including outside areas of expertise

Experience working in an Emergency Operations Center (EOC) or similar environment at a utility, communicating directly with field offices and/or field employees

Understanding of investigation concepts, methods and techniques

Prior experience working closely with legal/regulatory/field operations teams to meet shared objectives

Prior experience working as a liaison between groups (e.g., between operations and legal/regulatory) in a customer/client-centric organization

Knowledge of the utility business and corresponding line of business-related functional areas

Knowledge of engineering/construction/operations at a utility, including processes and procedures

Knowledge of Microsoft Office Products - for example Excel, Word, PowerPoint - as needed to perform at the job level

Experience with new organizations or rolling out new processes, including change leadership and adoption metrics


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