Elavon Merchant Chargeback Spec 2

US Bank Knoxville , TN 37902

Posted 3 weeks ago

Provides quality support in merchant disputes according to the VISA/MasterCard rules and regulations. Identifies, prepares, and processes merchant correspondence related to retrieval requests and chargebacks. Reviews merchant sales drafts to ensure compliance with credit card regulations. Researches chargeback cases and retrieval requests. Provides support for inbound merchant calls related to retrieval requests and chargebacks. Reviews merchant and issuer correspondence and uses all resources available to properly decision chargeback cases. Identifies problems associated with merchant disputes and department systems and properly escalates/communicates to a member of the Chargeback Management Team.

Basic Qualifications

  • High school diploma or equivalent

  • One to two years of experience in bankcard, merchant disputes or call center activities

Preferred Skills/Experience

  • Experience in more than one area in Chargebacks department (Decisioning, Pre-Arbitration, Phone Team, or Quality Control)

  • Well-developed ability to identify and resolve exceptions and to interpret data

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Proficient computer skills, especially Microsoft Office applications

  • Advanced verbal and written communication skills

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Elavon Merchant Chargeback Spec 2

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