A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for our April training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.
Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
Explore your career possibilities here
Are you ready to start your career with unlimited opportunities for growth and development? Come join us as an Elavon Customer Care Representative! In this role, you will be the first point of contact for our merchants/customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion! Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.
What we offer
Shift differentials and varied schedules available
Paid training and development opportunities
Competitive wages and performance-based bonus opportunity
Comprehensive benefits package including:
o Medical, dental and vision plans
o Paid vacation to help you recharge
o Ten paid holidays every year
o Tuition reimbursement
o Maternity and paternity leave
o 401(k) plan with company match
o Pension program
o Short term and long-term disability
o Life and AD&D insurance
High school diploma or equivalent
Minimum one year of experience in collections and/or customer service activities
Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills