Elavon Collector 1 - Knoxville, TN

US Bank Knoxville , TN 37902

Posted 2 months ago

A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for our April training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process.

Responsibilities:

Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Explore your career possibilities here

Are you ready to start your career with unlimited opportunities for growth and development? Come join us as an Elavon Customer Care Representative! In this role, you will be the first point of contact for our merchants/customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion! Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities

Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Core values

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

  • We do the right thing
  • We act ethically, honestly and with integrity.
  • We power potential
  • We champion and encourage potential in our customers, each other and our communities.
  • We stay a step ahead
  • We value continuous improvement over fast growth, because bigger isn't better: Better is better.
  • We draw strength from diversity
  • Diversity, inclusion and collaboration aren't just policies- they're defining characteristics of our culture.
  • We put people first
  • We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.

What we offer

  • Shift differentials and varied schedules available

  • Paid training and development opportunities

  • Competitive wages and performance-based bonus opportunity

  • Comprehensive benefits package including:

o Medical, dental and vision plans

o Paid vacation to help you recharge

o Ten paid holidays every year

o Tuition reimbursement

o Maternity and paternity leave

o 401(k) plan with company match

o Pension program

o Short term and long-term disability

o Life and AD&D insurance

Basic Qualifications

  • High school diploma or equivalent

  • Minimum one year of experience in collections and/or customer service activities

Preferred Skills/Experience

  • Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

  • Strong customer service/relations skills

  • Ability to identify and resolve exceptions and to organize and interpret information

  • Good verbal and written communication skills

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Elavon Fraud Analyst 1 Loss Prevention Department Knoxville TN

US Bank

Posted 1 week ago

VIEW JOBS 5/28/2020 12:00:00 AM 2020-08-26T00:00 A note to applicants: U.S. Bank is closely monitoring the spread of the novel coronavirus, COVID-19 and taking a unified approach on restrictions to minimize the impact on our employees and operations. As a result, U.S. Bank has temporarily placed a pause on in-person interviews and will offer our internal and external applicants video and/or phone alternatives. By taking this step, we are doing our part to help limit the spread of the virus. We are currently accepting applicants and conducting phone interviews for our May 15th training class. Our trainers and hiring teams are working together to practice social distancing within our service centers and training classes, and our recruiting team will be happy to share more with you about steps we are taking throughout our interview process. Explore your career possibilities here Are you ready to start your career with unlimited opportunities for growth and development? Come join us as at Elavon! You will work in a highly collaborative, fast-paced environment, where customer service is our passion! Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. Responsibilities Monitors merchant/cardholder account activity to identify fraudulent transactions and violations. Secures merchant and cardholder accounts to prevent losses. Contacts cardholders to validate charges are authorized. Maintains merchant processing statistics and records. Provides customers with information about their accounts, correcting account errors, answering questions about policies and providing information about related programs and services. Core values By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry. * We do the right thing - We act ethically, honestly and with integrity. * We power potential - We champion and encourage potential in our customers, each other and our communities. * We stay a step ahead - We value continuous improvement over fast growth, because bigger isn't better: Better is better. * We draw strength from diversity - Diversity, inclusion and collaboration aren't just policies- they're defining characteristics of our culture. * We put people first - We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers. What we offer * Paid training and development opportunities * Competitive wages and performance-based bonus opportunity * Comprehensive benefits package including: o Medical, dental and vision plans o Paid vacation to help you recharge o Ten paid holidays every year o Tuition reimbursement o Maternity and paternity leave o 401(k) plan with company match o Short term and long-term disability o Life and AD&D insurance Basic Qualifications * High school diploma or equivalent * Minimum one year of clerical or related work experience Preferred Skills/Experience * Some experience working with internal/external customers * Ability to identify and interpret data and resolve exceptions * Ability to work with unwritten but generally understood instructions * Effective verbal and written communication skills * Proficient computer skills, especially Microsoft Office applications * Some experience with loss mitigation a plus US Bank Knoxville TN

Elavon Collector 1 - Knoxville, TN

US Bank