EHR Assistant System Administrator

EHR Assistant System Administrator

Classification: Exempt

Reports to: EHR System Administrator

Date: April 2024

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/Objective

The EHR Assistant System Administrator is responsible for assisting with the Netsmart help tickets, training, testing, and overall support of Evolv.

Essential Functions

• Help Desk Tickets: regularly monitor, triage, and work on tickets within skill set.

• Customer Support: Be available to show/teach skills in Evolv.

• Deep Dive: Research and troubleshoot potential problems to determine whether the issues are a user error, a bug, a fix needed, or if training is necessary.

• Testing- Test newly built items, upgrades, and fixes thoroughly and document any issues.

• System Cleanup: Monitor and perform necessary system cleanup processes, such as merges, discharges from the agency, closing end-dated staff, and re-routing notes.

• Staff Termination Monitoring: Create reports and mechanisms to assist terminating staff and their supervisor in completing all unfinished tasks before their departure date.

• Maintain Integrity of System: Includes but is not limited to locking charts, deceased client locking, and auditing of records as needed.

• MIS/Data Team: Work closely with and support the data team as needed.

• Documentation: Write procedures, mini training manuals, and regularly update the How To document(s).

• Meetings: Attend and participate in necessary meetings and take minutes when requested.

• Security: Abide by all informational security and data management best practices.

• Improve Business Processes: Assist with identifying system needs, efficiencies to be gained, solutions, and creative workarounds.

• Assist with building new forms or edit forms as needed.

• Run reports or help to build/run custom reports.

• Use Excel to manage and format report outputs for staff.

• Work with Netsmart AMS and gurus via email and meetings, on bugs and high level needs

• Enter CASES and/or Innovations into the Netsmart Support Center

• Become proficient and comfortable with all Netsmart modules and be able to help support those (KPI, Client Portal, etc.)

Competencies

• Ability to work with multiple staff, clients, and agencies in a kind and professional manner.

• Advanced troubleshooting skills.

• Very high proficiency with computers and software.

• Don't make assumptions, question what you are requested is correct and ethical

• High level of knowledge of Evolv and provider needs.

• Proficient with Excel in formatting and displaying data

• Curiosity and ability to learn new computer software quickly.

• Excellent attention to detail and organizational skills.

• Excellent listening, written, and verbal communication skills.

• Ability to prioritize and manage multiple tasks concurrently.

• Demonstrate independent work initiative and sound judgment.

• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Travel

Limited travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• High school diploma with a minimum of two (2) years work experience.

• Experience in the most current technologies and products used in the industry.

Preferred Education and Experience

• Bachelor's degree in computer science or related field or related experience.

• Basic understanding of database systems (SQL) and other data management tools.

• Three (3) plus years of experience in information technology.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475