Efx Production Services Analyst/Associate

Corporate Title: Analyst/Associate

Department: Risk Management

The pay range for this position at commencement of employment is expected to be between $95K and $125K/year*

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon's Benefit Index, Nomura's benefits rank #1 amongst our competitors

Role overview & responsibilities:

Come join a busy, dynamic global team dedicated to providing global follow-the-sun 1st and 2nd line production service excellence to the Trade Capture, Risk and P&L applications across the regional FX business using your technical and business knowledge in this challenging and fast-moving space.

The ideal candidate will be a hardworking, proactive individual with strong interpersonal and communication skills who has a desire to drive continuous improvement and the ability to manage multiple tasks at any given time.

• Support of all eFX production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests.

• This role involves extensive face-to-face, telephone and email interaction with the business (External users, Traders and Salespeople) and business support staff, i.e. Business Management, Middle Office, Back Office and Compliance etc.

• Interaction with various application development teams to ensure proper delivery of new applications, upgradeseleases and to maintain a high-level of on-going support for all production applications

• Interaction with various core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure

• Ability to apply problem solving skills prior to escalation to another team

• Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current

• Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting n, Incident Management, etc.

Skills, experience & qualifications:

Minimum

• Experience in a Production Support role

• Knowledge of front office electronic trading systems including apps that have connectivity to external trading apps

• Confident with understanding and adhering to procedure such as release and incident management etc.

• Experience in ticket logging processes to build up a knowledge base, identify trends and generate accurate metrics for management reporting

• The ability to apply problem solving skills prior to escalation to management

• Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure, various governance teams and functional groups across the region

• Strong communication skills and resilience when dealing with demanding clients

• Able to handle a fast paced trading environment and ability to handle production issues impacting the business with a sense of urgency

• Operating systems knowledge (Windows, Unix, Linux)

• Strong scripting skills (eg Shell Scripting)

• Good working knowledge of databases and writing SQL queries

• Experience in FIX Protocol

Preferred

• eFX client on-boarding experience

• Worked in a front office trader facing environment supporting E-Trading application/similar experience in high frequency low latency applications

• Knowledge and experience in IT automation

• Knowledge and understanding of the Site Reliablility Engineering principles

• Understanding of Agile practices and principles

• Autosys setup and configuration

• Understanding of ITIL

• ECN or Exchange connectivity

• Understanding of FX products

• KDB

• Understanding of Investment Banking (especially FX)

• base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".

Nomura is an Equal Opportunity Employer

Nearest Major Market: Manhattan

Nearest Secondary Market: New York City