Educational Support Coordinator

Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. Reporting to the Associate Dean of Academic Affairs, the Educational Support Coordinator provides administrative coordination and support for the CDM Office of Academic Affairs and faculty Course Directors in a variety of academic and administrative capacities and educational support services. The Educational Support Coordinator works closely with CDM administration, faculty, and professional staff to support core academic operations. This position also collaborates with the Student Affairs team, other professional CDM staff, and the Dean's office to provide support for initiatives pursuant to the academic mission of the College.

As a full-time, 40 hour per week employee of UNE CDM, you will have access to an outstanding benefit package that includes health and dental coverage, generous holiday schedule and PTO, retirement match, select position-related continuing education and development, and reduced college tuition for yourself, spouse/partner, and your dependents. A full list of benefits can be found here (Benefits | University of New England in Maine).

Responsibilities

In coordination with the Academic and Student Affairs teams as well as the Dean's office, this position will carry out all assigned daily administrative and operational duties related to supporting faculty and students, programs and services, and other key administrative functions that promote the College's academic mission in a student-centered environment.

The primary responsibilities of this role include:

• Provides a high level of administrative, communication, and organizational support

• Prepares courses within the Learning Management System for each term and maintains them throughout the semester

• Uploads and enters information into Learning Management System and other appropriate software programs

• Reviews and edits lecture capture files

• Builds and deploys electronic assessments and generates performance reports

• Provides support for students requiring accommodations (proctoring)

• Assists with gathering information for electronic textbook order annually and maintains textbook lists for each class

• Trains students and faculty on academic software systems

• Prepares and organizes data in reports; assists with data collection and maintains databases and spreadsheets

• Assists with maintaining academic and course calendars and schedules

• Confers regularly with the Academic Affairs team

• Serves as a resource for faculty who need assistance with classroom technology

• Assists with monitoring compliance with academic-related policies and procedures

• Ensures that the University's intellectual property guidelines are followed

• Prepares reports, takes minutes, tracks actions and recommendations, and provides other support for CDM Committees as assigned

• Collects and maintains paper and electronic documentation and disseminates information as necessary

• Implements and maintain records consistent with records retention policies and FERPA

• Maintains confidentiality and handles sensitive information

• Assists with on-boarding of new faculty and staff and new student orientation

• Responds quickly to faculty or student concerns

• Participates in the accreditation process and site visits

• Maintains current knowledge of University policies and procedures

• Maintains regular attendance and reliability

• Assists with new college programs, services, and initiatives, as necessary

• Performs other duties, as assigned

Qualifications

Preferred candidate is someone with:

• Education: A minimum of a Bachelor's degree in any field or a combination of education and experience from which comparable knowledge and skills are acquired

• Experience:

• A minimum of 3-5 years of relevant administrative experience in higher education or similar medical/dental organizational environment

• Knowledge of and experience working with a Learning Management Systems is preferred

• Strong computer skills and extensive knowledge and experience with Microsoft Office Suite (Word, PowerPoint, Excel), Google Docs and other programs such as Brightspace, Examsoft, CoursEval, VitalSource, and Ad Astra.

• Experience in academic affairs or educational support is preferred

• Additional qualifications:

• Strong computer skills and ability to quickly learn new software systems

• Excellent oral, written, reading, and spelling/grammar skills

• Proven ability to effectively manage multiple priorities and meet deadlines

• Strong planning, administrative, and organizational skills

• Ability to build strong professional relationships and problem solve in team-based environment

• Demonstrated effective interpersonal communication skills

• Strong verbal and written communication skills

• Ability to provide excellent customer service and work effectively in a diverse community

• General understanding of higher education organizational structure and administrative operations

• In addition, the individual must possess the knowledge, skills and abilities, or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

Employees in clinical settings must meet the State of Maine's immunization requirements for clinical activity.