Educational Sales Specialist

Are you someone who loves solving problems? Do you believe music brings people together? If you do, and you want to contribute to an organization whose purpose is to fill the world with music and develop generations of new musicians, then we have a position where you can make a difference.

The School Music Account Specialist provides instrument knowledge and expertise to assist customers in identifying the right musical product and/or service to meet their needs and find their perfect sound! Music educators, program directors, parents, beginning students, budding artists and professional musicians across the United States rely on the expertise of our Woodwind Brasswind Music Sales Associates every day.

Essential Functions (not all inclusive):

• Promote, recommend, and sell musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results

• Support our Customer First culture through exceptional service

• Manage both inbound and outbound calls resolving customer needs in an effective and professional manner

• Demonstrate best practices in sales tactics and quality of call to provide a great experience for the customer and prevent issues during order fulfillment

• Maintain appropriate customer documentation within necessary systems of record

• Manage bid/quote process from creation through closure

• Stay informed of current competitive offers and product technologies in order to position company products/services in a confident manner Effective listening skills required.

• Effective verbal communication skills, including diction, grammar and tone.

• Demonstrated ability to ask probing questions and correctly identify customer needs.

• Proven ability in objection handling techniques.

• Self-motivator, upbeat and with a high energy level.

• Strong customer focus, team player and strong work ethics.

• Ability to navigate through multiple systems and resolve complex multichannel issues.

• Ability to adhere to quality standards, meeting sales and performance goals set by management.

• Meeting/exceeding all performance expectations including products sales, add-on sales, call handling metrics, and quality standards.