As part of Fidelity's content team, you will be part of a customer-obsessed team responsible for designing, developing, and delivering educational content. Your enthusiasm to keep current with instructional design trends and innovations with content formats is needed as we help the organization test and learn into improved educational opportunities for our customers. In this role, you'll be responsible for crafting educational content for saving, spending, and investing to help increase the financial literacy of our younger customers - particularly teenagers.
We will consider remote work for the right candidate.
The Expertise and Skills You Bring
Strong writer and experienced storyteller
3-5+ years of experience in curriculum design and development
Proven understanding of instructional design, development processes, strategies, delivery, and evaluation methods
Experience in the financial services industry preferred, including comfort and familiarity with investing and planning concepts
Ability to perform project scoping, needs analysis and supporting design scope documents
Distilling sophisticated concepts to find ways to make them simpler
Proficient in crafting content that follows brand standards, optimized for search, shareable on social media, data-driven and ready for mobile
Creating and maintaining strong business relationships, building trust, and advocating for collaboration
Interpreting data, generating insights, and recommending optimizations/new strategies
Curious about industry trends and what competitors are doing to provide well-informed recommendations
We have a passion for putting customers first and crafting content that is simple and engaging with the goal of helping our customers make informed financial decisions and build confidence while doing so. We are responsible for:
Driving the educational strategy, content creation, and standard methodologies in instructional design that are important to helping clients feel informed and educated.
Selecting appropriate online delivery formats and methods based on content, audience, and business needs.
Being familiar with how educational content is used throughout a large ecosystem to engage users and support products and services.
Understanding customer needs and can identify barriers/knowledge gaps along with learning solutions to close the gap.
Making progress in environments where there are many guardrails (such as legal, compliance, and/or brand).
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning and growth so you can build the career you've always imagined. We welcome associates from different backgrounds and with different perspectives to help us innovate and make a difference for our customers and our communities.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 2.