Education Support Specialist

Working Title Education Support Specialist Position Number C00555 Posting Number C00648P Type of Recruitment General Public Pay Band 3 Is this position restricted? No Work Location Radford Division Academic Affairs-10 College/Unit Provost-E&G-1100 Department Registrar, Office of the-12103 Hours Per Week 40 Months Per Year 12 Academic or Calendar Year Calendar Year Full Time/Part Time Full Time If part time, enter Percent Time

Work Schedule

Normal Work Schedule

Monday

• Friday, 8 am

• 5 pm

Occasional Saturday hours may be required.

Physical Demands

Posting Text

Contact Name for Applicant Rahid Zaman Contact Phone for Applicant (540) 831-5613 Education/experience

Experience in a fast-paced, deadline-driven customer service setting.

Job Summary

Customer service lead, providing general records and registration customer service to the campus community via phone, email, and in person. Responsible for triaging and responding to Registrar's Office emails.

Assists students, faculty, and staff regarding academic records, registration, scheduling, state and federal regulations, and university policies and procedures with particular emphasis on the maintenance of student academic information. Produces enrollment/degree verifications. Processes grade changes, change of majors/minors, assigning academic advisors, and the academic petition process.

Reviews and processes domicile appeals, determines in-state eligibility. Supports various Registrar's Office functions during peak periods.

Required Qualifications

Experience in a fast-paced, deadline-driven customer service setting. Demonstrated ability to effectively work and communicate in a team environment serving a diverse population.

Experience interpreting and disseminating policies, procedures, and department information. Experience with data entry and database systems, proficiency with Microsoft Office products such as Word and Excel. Demonstrated planning and problem-solving skills.

Additional Considerations

Experience providing administrative support in higher education student services or academic affairs settings. Experience working with computer applications and technology which supports educational institutions such as Banner, PeopleSoft, Colleague, Imaging systems, etc.

Knowledge of FERPA and other federal privacy and academic records maintenance regulations in a higher education environment. Experience working with confidential and detailed information.

Hiring Range Pay Band 3a, starting at $38,000 Posting Date 06/20/2024 Application Review Date 07/05/2024 Closing Date Open Until Filled Yes Special Instructions to Applicants Employment Conditions Must have a criminal background check Statement of Economic Interest is required No Alternate work schedule Required Licenses Describe other job related licenses and/or certifications Equal Opportunity/Affirmative Action Statement

Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the university's policies, procedures, and programs concerning safety and security, as well as three years' of crime statistics for our campus.

As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street PO Box 6883, Radford, VA, 24142.

Reasonable Accommodation Statement

If you are an individual with a disability and desire accommodation in the application process please contact the hiring department.

Quick Link for Internal Postings https://jobs.radford.edu/postings/14465