Supervise day-to-day operations of CTG or OEM locations, support Customer communications and satisfaction and deliver technical automotive training courses. Responsible for managing their program budgets, work closely with OEM on all curriculum changes and participate in periodic Train-the-Trainer events with OEM.
Principle Accountabilities & Deliverables
Supervises the day-to-day operations of facilities, schedules, training aids, program progress, materials, and staffing.
Maintains daily/weekly contact with National and Regional Manufacturer Training Managers and supervisors to coordinate training, staffing, vehicles and equipment.
Actively participates in the recruitment and placement of students to MSAT programs
Develops classroom ready curriculum from original equipment manufacturer products and service manuals. (Develops and creates lesson plans, visual materials, evaluations, practical applications and demonstrations).
Observes, counsels, mentors and records instructor performance, including delivery of annual reviews
Participates in staff selection, hiring and development.
Maintains and tracks CTG and Manufacturer Inventories of vehicles, equipment and facilities valued in excess of $1M per facility.
Delivers prepared curriculum through multimedia techniques.
Supervises students in classroom and labs to ensure participation and motivation. Facilitates a neat, orderly, controlled and safe environment.
Assists with student housing (where applicable), to include assisting the CTG Support Services Coordinator in the performance of housing inspections.
Tests and evaluates student performance and provides counseling and guidance to at-risk students using proper documentation.
Knowledge, Skills, & Abilities
Education / Experience
High school diploma or GED with some post secondary education required
BA degree in Business or Education preferred.
Five years recent experience in manufacturer specific product.
3 5 years management/supervisory experience in an automotive dealership or educational facility.
Two years CTG instructor or relevant experience.
Excellent interpersonal communication skills both verbal and written
Organization, planning and prioritization skills
Time management skills and deadline oriented, can adapt to face changing environment
Problem solving and decision making skills, using good judgment and professionalism
People and management skills and abilities
Knowledge of MS Office.
Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
Must be able to talk, see, hear, concentrate, think, and reason
Must be able to sit for prolonged periods of time throughout the workday.
Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.
Universal Technical Institute, Inc.